Adaptive ATM Interface for Ergonomic User Operation
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Solution Overview
Problem
Current automatic teller machines (ATMs) often pose difficulties for users due to fixed design elements, limited viewing angles, and increased vulnerability to unauthorized device attachments, leading to inconvenient or impossible usage for some users and potential security risks.
Innovation Solution
The implementation of personalized and configurable ATM interfaces that adapt to individual users' physical characteristics, abilities, and preferences through touch-sensitive displays, processors, and network retrieval of user profile information to generate customized user interfaces.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If ATM design elements (display location, button location, hardware configuration) are fixed, then the ATM structure is simple and reliable, but the ease of operation deteriorates for users outside the nominal height range or with different physical characteristics
Solution Approach 1:
The patent implements dynamic adjustment of display location and viewing angle based on user authentication. The system transitions from a fixed display configuration to a dynamic one that adapts to different user heights and positions, thereby improving ease of operation while managing complexity through software-controlled adjustment rather than multiple fixed physical configurations
Solution Approach 2:
The system changes operational parameters such as display location, button positioning, and hardware configuration based on user profile information retrieved during authentication. This allows the ATM to adapt its interface parameters to match user physical characteristics, improving operation ease without requiring complete redesign of the device structure
2Adaptability or versatility
If the ATM interface is standardized for general use, then the device complexity is reduced, but the adaptability to individual users' physical characteristics and preferences deteriorates
Solution Approach 1:
The system performs preliminary retrieval of user profile information during the authentication process. This preliminary action enables the ATM to pre-configure the interface according to the user's known preferences and physical characteristics before the user actually interacts with the machine, thereby improving adaptability without adding complexity to the interaction process
Solution Approach 2:
The ATM performs self-configuration based on user profile data. The system automatically adjusts display parameters, button locations, and interface settings without requiring manual input from the user, enabling the machine to serve itself in adapting to individual user needs while maintaining relatively simple user interaction
3Adaptability or versatility
If multiple hardware components and interfaces are added to improve functionality, then the adaptability and ease of operation improve, but the vulnerability to unauthorized device attachments increases
Solution Approach 1:
The patent extracts the configuration and interface customization functionality from physical hardware modifications and implements it through software-based user profile management. By taking out the adaptability feature from hardware complexity and placing it in the software layer, the system reduces the number of physical interfaces that could be compromised while maintaining high adaptability to user needs
Data Source
AI summary
Computer implemented systems and methods are provided for an automatic teller machine. In some embodiments, an automatic teller machine may comprise a touch-sensitive display, one or more memory devices storing instructions, and one or more processors. The one or more processors may be configured to receive authentication data associated with a user, retrieve user profile information based on the authentication data, determine user interface attributes based on the user profile information; and generate an automatic teller machine interface based on the user profile information.