Experience Platform Integration for Adaptive Attraction Scheduling
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Solution Overview
Problem
Existing entertainment venues face challenges in providing immersive and personalized experiences due to guest expectations, managing crowds, reducing wait times, maintaining equipment, and efficiently processing biometric data, which can lead to dissatisfaction and decreased customer satisfaction.
Innovation Solution
An experience platform system integrating physical and virtual world elements with real-time control, utilizing a network of nodes and an operator console to manage and control various systems, including NAVIGATOR™ automation, for adaptive scheduling and seamless integration of physical and virtual experiences.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If attractions operate at full capacity to maximize venue utilization, then productivity increases, but wait times increase and guest satisfaction deteriorates
Solution Approach 1:
The system performs preliminary actions by pre-booking attraction slots for guests before their arrival at the venue. The adaptive scheduling system allocates time slots in advance, allowing guests to bypass queues and access attractions at predetermined times, thereby eliminating wait times while maintaining high venue utilization.
Solution Approach 2:
The scheduling system dynamically adjusts attraction capacity allocation based on real-time conditions, guest preferences, and operational constraints. The adaptive nature allows the system to optimize both productivity and wait times by flexibly redistributing capacity across different time slots and attractions throughout the day.
2Adaptability or versatility
If personalized experiences are provided to meet guest expectations, then guest satisfaction improves, but system complexity and data processing requirements increase
Solution Approach 1:
The experience platform serves multiple functions within a single integrated system: it manages bookings, processes biometric data, generates personalized itineraries, coordinates with attraction systems, and provides real-time updates. This multi-functionality reduces the need for separate complex systems while delivering comprehensive personalized experiences.
Solution Approach 2:
The system automatically generates personalized experiences and schedules without requiring extensive manual intervention. Once guest preferences and biometric data are collected, the adaptive scheduling algorithm autonomously creates itineraries, books slots, and adjusts schedules in real-time, reducing operational complexity while maintaining high personalization levels.
3Productivity
If biometric data collection is implemented for access control, then access efficiency improves, but data storage and processing requirements increase
Solution Approach 1:
The system extracts only the essential biometric features needed for identification and authentication, storing compressed representations rather than full-resolution biometric data. This extraction approach maintains access control efficiency while significantly reducing data storage requirements compared to storing complete biometric datasets.
Data Source
AI summary
An experience platform system to provide customized experiences for guest, crowds or individuals that integrates the physical and digital worlds that are safe and secure, real-time, and scalable to engage the audiences in an individual manner. The experience platform system includes a physical world element, a virtual world element, and an experience controller that integrates the physical world element and the virtual world element. The integrating includes control of one or both of the physical world element and the virtual world element.