Adaptive Change Workflow Templates for Flexible Service Operations

Resolve Bottlenecks,
Find Innovative SolutionsGenerate Solutions

Solution Overview

Problem

Conventional IT service management tools lack flexibility and efficiency in managing change operations, requiring excessive human effort and computational resources, and fail to adapt to diverse organizational needs.

Innovation Solution

An adaptive change management framework (ACMF) system comprising a module management service (MMS), workflow management service (WMS), and change management service (CMS), which define and manage configurable module data objects (CMDOs) and workflow objects, utilizing machine learning to optimize change management processes and provide customizable templates and recommendations.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Stability of the object's composition

If conventional IT service management tools are used to manage change operations, then standardized workflows can be maintained, but flexibility and adaptability to diverse organizational needs deteriorate

Engineering Contradiction:

Improvestandardized workflowsVSAvoidflexibility to organizational needs

Core Design Contradiction:

Stability of the object's compositionVSAdaptability or versatility

Solution Approach 1:

The patent implements dynamic workflow templates that can be configured and adapted at runtime. The system allows organizations to customize workflow templates to match their specific change management processes while maintaining the underlying standardized framework. This enables the system to be both stable (through standardized templates) and adaptive (through customization capabilities).

Inventive Principle:

Principle #15Dynamics

Solution Approach 2:

The patent applies local quality by allowing different parts of the workflow management system to have different levels of standardization. Core workflow structures remain standardized, while specific organizational units can customize local workflow templates to meet their unique needs. This enables simultaneous standardization at the enterprise level and flexibility at the departmental level.

Inventive Principle:

Principle #3Local quality

2Reliability

If conventional IT service management tools are used, then basic change management functionality is provided, but excessive human effort and computational resources are required

Engineering Contradiction:

Improvechange management functionalityVSAvoidhuman effort and computational resources

Core Design Contradiction:

ReliabilityVSLoss of energy

Solution Approach 1:

The patent implements self-service capabilities where the system automatically performs workflow routing, status tracking, and notification management. The workflow engine autonomously manages change requests through defined templates, reducing the need for manual intervention and administrative overhead while maintaining reliable change management processes.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent applies preliminary action by pre-configuring workflow templates with standard procedures, approval hierarchies, and notification rules. This allows the system to automatically execute predefined workflows without requiring manual setup for each change request, thereby reducing computational resources and human effort while ensuring consistent and reliable processing.

Inventive Principle:

Principle #10Preliminary action

3Stability of the object's composition

If conventional IT service management tools are used, then existing change management processes can be maintained, but efficiency in managing change operations deteriorates

Engineering Contradiction:

Improveexisting processesVSAvoidefficiency in managing change operations

Core Design Contradiction:

Stability of the object's compositionVSProductivity

Solution Approach 1:

The patent implements copying by creating reusable workflow templates that can be replicated across different organizational units and change management scenarios. Once a workflow template is designed and validated, it can be copied and instantiated multiple times, ensuring process consistency while dramatically improving efficiency by eliminating the need to recreate workflows for each change request.

Inventive Principle:

Principle #26Copying

Solution Approach 2:

The patent applies universality by designing workflow templates that can serve multiple functions and be applied to different types of change requests. A single template framework can handle various change scenarios (infrastructure changes, software deployments, policy updates) by configuring different parameters, thereby maintaining existing processes while improving overall productivity through standardized reuse.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS20260005932A1Adaptive change management framework (ACMF) systems, apparatuses, and computer-implemented methods

Publication Date: 2026.01.01 ATLASSIAN PTY LTD

AI summary

Systems, apparatuses, computer-implemented methods, computing devices, and/or the like are provided. In some embodiments, an adaptive change management framework (ACMF) system for service operations includes a module management service (MMS) configured to define CMDOs associated with one or more stages of a change management lifecycle, wherein each CMDO is structured to include at least one of: rule definition data, acceptance criteria data, or stage duration data; a workflow management service (WMS) configured to define one or more workflow objects, wherein the one or more workflow objects comprise linked combinations of CMDOs; and a change management service (CMS) configured to cause rendering of an ACMF interface comprising task interface elements associated with the one or more workflow objects.