Adaptive Contact Window for Social Networking Response Optimization

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Solution Overview

Problem

Social networking services face challenges in determining the optimal time to send requests to users, as existing systems lack effective methods to adapt to individual user response rates and preferences, leading to inefficient communication and user participation.

Innovation Solution

The system employs analytical models based on user response history, time of day, and user activity states to identify and adapt the contact frequency with users, modifying models based on user responses to improve the likelihood of receiving relevant answers.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If requests are sent to users without adapting to their response rates and preferences, then the system can maintain simple operation, but user engagement and response quality deteriorate

Engineering Contradiction:
Improvesystem operation simplicityVSAvoiduser engagement and response quality
Core Design Contradiction:
Ease of operationVSProductivity

Solution Approach 1:

The system automatically adapts contact parameters by analyzing user response data and behavior patterns without requiring manual intervention. The system self-adjusts contact timing, frequency, and channel selection based on learned user preferences, eliminating the need for operators to manually configure these parameters while significantly improving engagement rates

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system continuously monitors user responses and uses this feedback to refine contact strategies. By tracking response rates, engagement patterns, and user behavior, the system dynamically adjusts contact parameters to optimize engagement while maintaining operational simplicity through automated closed-loop control

Inventive Principle:
Principle #23Feedback

2Productivity

If the system adapts contact frequency to individual user response rates, then user engagement improves, but system complexity increases

Engineering Contradiction:
Improveuser engagementVSAvoidsystem complexity
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The system optimizes engagement by dynamically adjusting key parameters including contact timing, frequency, and channel selection based on user response rates. These parameter changes are implemented through automated algorithms that modify contact strategies without requiring complex system architecture, achieving high engagement through parameter optimization rather than structural complexity

Inventive Principle:
Principle #35Parameter changes

Solution Approach 2:

The system segments users into groups based on response patterns and preferences, applying tailored contact strategies to each segment. This segmentation approach enables personalized engagement while managing complexity through modular processing of user groups rather than individual customization for each user

Inventive Principle:
Principle #1Segmentation

3Ease of operation

If requests are sent at non-optimal times, then system operation remains simple, but response rates and communication efficiency deteriorate

Engineering Contradiction:
Improverequest sending simplicityVSAvoidresponse rate
Core Design Contradiction:
Ease of operationVSReliability

Solution Approach 1:

The system performs preliminary analysis of user response patterns and preferences before sending requests. By pre-determining optimal contact times and channels based on historical data, the system ensures high response rates while maintaining simple request sending operations, as the optimization work is completed in advance rather than during the actual request process

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS8712944B1Adaptive contact window wherein the probability that an answering user/expert will respond to a question corresponds to the answering users having response rates that are based on the time of day
Publication Date: 2014.04.29 GOOGLE LLC
  • US8712944B1 patent drawing
  • US8712944B1 patent drawing
  • US8712944B1 patent drawing

AI summary

Methods, systems and apparatus, including computer programs encoded on a computer storage medium, for receiving aggregate user data, the aggregate user data corresponding to response rate of one or more answering users responding to requests, processing the aggregate user data to generate one or more analytical models, each of the one or more analytical models providing a plurality probabilities that an average answering user will respond to a request, each probability of the plurality of probabilities corresponding to a particular time period during a day, receiving a request, determining a time corresponding to the request, identifying a plurality of answering users, processing the one or more analytical models based on the time to identify a sub-set of answering users of the plurality of answering users, and transmitting the request to each answering user of the sub-set of answering users.