Adaptive Error Reporting for Data Storage Configuration
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Solution Overview
Problem
Existing data storage configuration systems lack effective error handling mechanisms that adapt to user proficiency levels, often providing inappropriate levels of detail in error messages, which can confuse users and hinder troubleshooting.
Innovation Solution
A method and system that utilize a tree structure for error handling, where error information is collected and processed at each operation level, allowing for customizable error reporting tailored to the user's skill level, with a GUI that displays relevant information based on user proficiency, from novice to expert, including error codes, reasons, and remedial instructions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If detailed error information is provided to all users, then troubleshooting effectiveness is improved, but user confusion increases for novice users
Solution Approach 1:
The patent applies local quality by providing different levels of error information detail to different user proficiency levels. Novice users receive simplified error messages with high-level guidance, while expert users receive comprehensive technical details. This resolves the contradiction by making the error information adaptive to the specific user's needs rather than uniformly detailed for all users.
Solution Approach 2:
The error reporting system dynamically adjusts the level of detail based on the user's proficiency level. The system transitions from static error messages to dynamic, context-aware reporting that adapts its content and complexity based on user characteristics, thereby improving comprehension while maintaining troubleshooting effectiveness.
2Ease of operation
If simplified error information is provided to novice users, then user comprehension is improved, but troubleshooting effectiveness decreases
Solution Approach 1:
The patent segments error information into multiple levels of detail corresponding to different user proficiency levels. The error reporting system divides comprehensive technical error data into simplified versions for novice users and detailed versions for expert users, allowing each segment to be optimally suited to the user's comprehension level while maintaining overall troubleshooting effectiveness.
Solution Approach 2:
The system introduces an intermediary layer (the error reporting mechanism) that translates comprehensive error information into appropriate levels of detail based on user proficiency. This intermediary processes the raw error data and presents it in a form suitable for the user's comprehension level, thereby bridging the gap between detailed technical information and user understanding.
3Productivity
If comprehensive error details are provided, then expert user efficiency is improved, but novice user complexity increases
Solution Approach 1:
The patent applies local quality by tailoring error information complexity to match the specific needs of different user groups. Expert users receive comprehensive technical details that enable rapid troubleshooting, while novice users receive simplified guidance that avoids overwhelming them. This resolves the contradiction by making error information complexity local to each user's proficiency level rather than universally complex.
4Adaptability or versatility
If user-specific error reporting is implemented, then user experience is improved, but system complexity increases
Solution Approach 1:
The patent implements a universal error reporting system that serves multiple user proficiency levels through a single unified mechanism. The error handling system is designed to automatically adapt its output based on user characteristics, providing both simplified and detailed error information through the same infrastructure. This resolves the contradiction by making the system multi-functional rather than requiring separate error handling paths for different user types.
Data Source
AI summary
A method, system and computer product for use in error handling comprising receiving, from a requester, a data storage configuration request comprising sub-tasks, determining, from a plurality of user levels, a first user level at which said data storage configuration request is made, each user level of said plurality of user levels being associated with a respective different level of abstraction with respect to processing performed in the data storage system for servicing the data storage configuration request, servicing said data storage configuration request, storing, in an error structure, the success of each sub-task of the data storage configuration request, based on the storing, recording in an error tree whether each sub-task of the data storage configuration request executed successfully, and based on the first user level, displaying a report of the status of the data storage configuration request as recorded in the error tree.