Adaptive Maintenance Guidance System for Multifunction Printers
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Solution Overview
Problem
Users of multifunctional image forming apparatuses face difficulties in selecting appropriate maintenance guidance due to the complexity of the devices and varying user experience levels, leading to a burden on manufacturers to create different editions of guidance.
Innovation Solution
A system that uses a hardware processor to determine completed steps based on sensor changes, adjusting the form of guidance output (image or audio) accordingly, allowing for adaptive guidance suitable for individual user conditions without requiring multiple editions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If different editions of guidance are prepared for different user conditions, then guidance suitability is improved, but device complexity and manufacturing burden increase
Solution Approach 1:
The system changes the parameters of guidance delivery by detecting user skill level and adjusting playback speed, pause timing, and explanation depth. Instead of creating separate guidance editions, the same guidance content is delivered with dynamically adjusted parameters based on real-time user state detection.
Solution Approach 2:
The system automatically detects user skill level and adjusts guidance delivery without requiring manual selection or input from the user. The guidance system serves itself by monitoring user interactions and autonomously adapting its delivery mode, eliminating the need for users to navigate complex guidance selection interfaces.
2Ease of operation
If guidance is simplified for inexperienced users, then ease of operation is improved, but information completeness may be reduced
Solution Approach 1:
The guidance system dynamically adjusts its delivery characteristics based on detected user skill level. For inexperienced users, it slows playback speed, increases pause frequency, and emphasizes key steps, while preserving all necessary maintenance information. For experienced users, it accelerates playback and reduces redundancy, maintaining information completeness while improving efficiency.
Solution Approach 2:
The system continuously monitors user interactions during guidance playback and adjusts information delivery in real-time. Based on feedback from user actions, the system determines whether to provide additional explanations, pause for confirmation, or proceed more quickly, ensuring appropriate information delivery without loss of completeness.
Data Source
AI summary
A system for reproducing guidance on a task including a plurality of steps is provided. The system includes a hardware processor; and an output device configured to output an image or audio; wherein the hardware processor determines a completed step of the steps based on a change in state of a target on which the task is to be performed, the completed step being a step which has been completed, and the hardware processor causes the output device to reproduce an unfinished part in a first form where a predetermined condition is not satisfied, and causes the output device to reproduce the unfinished part in a second form different from the first form where the predetermined condition is satisfied, the unfinished part being a part corresponding to an unfinished step which is not determined to have been completed among the steps.