Adaptive Questionnaire Display for Mobile App Feedback
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Solution Overview
Problem
Existing questionnaire delivery methods often fail to obtain accurate results when users do not interact with the application as intended, leading to suboptimal survey outcomes.
Innovation Solution
A method for displaying a questionnaire on an information processing device, which includes displaying a first screen for selecting a function of an application program and, if the selected function is not chosen within a predetermined period, displaying a questionnaire related to that function.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a questionnaire is sent based on predetermined conditions (number of times starting application or operation time), then questionnaire survey efficiency is improved, but accurate questionnaire results cannot be obtained when users do not use the application as intended
Solution Approach 1:
The system performs preliminary action by displaying a questionnaire screen before the application actually ends, when the user shows signs of unintended usage patterns. This allows capturing feedback at the moment of deviation rather than after the application has fully terminated, improving both timing precision and result accuracy.
Solution Approach 2:
The system introduces feedback by monitoring user operation patterns in real-time and adjusting questionnaire display timing based on detected deviations from intended usage. This closed-loop approach ensures questionnaires are presented when most relevant to the user's actual experience, enhancing both efficiency and accuracy.
2Loss of information
If a questionnaire is displayed when the application ends, then feedback is obtained, but the timing may be inappropriate if users switch applications quickly
Solution Approach 1:
The system executes preliminary action by detecting intended usage patterns in advance and preparing the questionnaire display before the application actually terminates. This ensures the questionnaire is presented at the optimal moment when user intent is still fresh, preventing information loss while avoiding premature display that would waste time.
Solution Approach 2:
The system applies dynamics by making the questionnaire display timing adaptive rather than fixed. It dynamically adjusts when to show the questionnaire based on real-time monitoring of user behavior patterns, ensuring optimal timing that adapts to each user's specific usage style and pace.
3Measurement precision
If the questionnaire is displayed immediately when usage pattern deviates, then relevant feedback is captured, but user convenience may be reduced by frequent interruptions
Solution Approach 1:
The system applies partial action by not displaying the questionnaire for every single deviation from intended usage, but rather after accumulating multiple deviations or reaching a threshold. This filters out minor anomalies while still capturing significant usage pattern changes, maintaining feedback relevance without excessive user interruption.
Solution Approach 2:
The system uses periodic action by monitoring usage patterns over defined time intervals and only triggering questionnaire display when sustained deviations are detected. This periodic evaluation approach balances timely feedback capture with user convenience by avoiding reaction to transient or isolated usage variations.
Data Source
AI summary
A questionnaire display method includes, in a smartphone, displaying a first screen for selecting a first function or another function of an application program based on operation from a user, and displaying a questionnaire concerning the first function when the first function is not selected within a predetermined period.