Adaptive Toll-Free Number Routing for Voice and Text Sessions
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Solution Overview
Problem
Communication systems for information services face challenges in efficiently routing calls from toll-free numbers to appropriate destinations based on the type of information session, such as voice or text, without requiring users to select different numbers or interrupting ongoing sessions.
Innovation Solution
A communication system that includes a processor and interface capable of receiving requests for information sessions and selecting between voice and text message platforms associated with a virtual destination, allowing seamless routing of sessions based on the session type without user intervention, using a translation system to determine the appropriate geographic destination for toll-free numbers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a single toll-free number is used for both voice and text sessions, then user convenience and system simplicity are improved, but the ability to efficiently route to appropriate destinations deteriorates without adaptive routing
Solution Approach 1:
The system dynamically determines the session type (voice or text) based on the communication request characteristics and adaptively routes to the appropriate destination platform. The routing is not static but changes based on the nature of each incoming request, allowing a single toll-free number to serve multiple purposes efficiently.
Solution Approach 2:
The system changes the routing parameter (destination selection) based on the session type parameter. By detecting whether an incoming request is for voice or text communication, the system adjusts the routing destination accordingly, enabling efficient handling of different communication types through a single number.
2Productivity
If different toll-free numbers are provided for voice and text sessions, then routing efficiency is improved, but device complexity and user burden increase
Solution Approach 1:
The patent makes a single toll-free number universal by enabling it to handle both voice and text sessions. The number serves multiple functions (voice routing and text messaging routing) without requiring separate numbers, thereby reducing system complexity while maintaining routing efficiency through adaptive destination selection.
Solution Approach 2:
The system introduces an intermediary routing mechanism that sits between the single toll-free number and multiple destinations. This intermediary automatically determines the session type and routes to the appropriate platform (voice or text), eliminating the need for users to choose between different numbers while maintaining efficient routing.
3Measurement precision
If users are required to select the session type, then routing precision is improved, but ease of operation deteriorates
Solution Approach 1:
The system performs self-service by automatically determining the session type without requiring user input or selection. The routing mechanism independently analyzes the incoming request and identifies whether it is a voice or text session, then routes accordingly, eliminating the need for user intervention while maintaining accurate session type identification.
Solution Approach 2:
The system performs preliminary action by pre-determining the session type and routing destination before the user needs to take any action. The routing decision is made automatically based on the request characteristics, so the user simply initiates communication without needing to select or specify the session type.
Data Source
AI summary
A communication system for providing access to an information service includes a communication interface and a processor. The communication interface is configured to receive a request for an information session between a communication device and a virtual destination identified in the request. The virtual destination is associated with service destinations that provide the information service. The processor is configured to select one destination from the service destinations based on a type of the information session. The service destinations include a voice platform and a text message platform and the type of the information session is a voice session or a text message session. The processor is also configured to initiate the information session between the communication device and the one destination.