Communications Management Agent for Message Delivery Accuracy

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Solution Overview

Problem

Current communication systems lack efficient management of message exchanges between devices, failing to consider user behavior, scheduling, and relationship dynamics, leading to suboptimal message delivery and task coordination.

Innovation Solution

Implementing communications management agents that monitor user behavior, scheduling, and relationship data to dynamically manage message delivery, including importance ratings, format conversion, and virtual task lists, ensuring timely and appropriate message delivery and task delegation based on user presence and preferences.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If traditional communication systems deliver messages without analyzing user behavior and context, then message delivery is simple and fast, but message delivery accuracy and user experience deteriorate

Engineering Contradiction:

Improvemessage delivery accuracyVSAvoidcommunication management complexity

Core Design Contradiction:

Measurement precisionVSDevice complexity

Solution Approach 1:

The patent introduces communications management agents as intermediary components that analyze user behavior, scheduling, and relationship data to intelligently route and format messages. These agents act as mediators between the message sender and recipient, improving delivery accuracy by considering contextual factors while maintaining system modularity.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The patent replaces traditional mechanical message delivery systems with intelligent software-based agents that use behavioral analysis and contextual understanding. This substitution enables sophisticated message routing decisions without requiring complex hardware modifications, achieving high delivery accuracy through software intelligence.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Reliability

If communications management agents analyze multiple user data factors to manage message delivery, then message delivery accuracy improves, but processing time and system complexity increase

Engineering Contradiction:

Improvemessage delivery reliabilityVSAvoidmessage processing time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The patent implements preliminary action by pre-analyzing user behavior patterns, scheduling preferences, and relationship dynamics before messages arrive. The communications management agents maintain updated user profiles and contextual information in advance, enabling rapid message routing decisions without extensive real-time analysis, thus improving reliability while minimizing processing time.

Inventive Principle:

Principle #10Preliminary action

3Ease of operation

If messages are delivered without considering user preferences and context, then delivery speed is fast, but user experience and task coordination quality deteriorate

Engineering Contradiction:

Improveuser experience qualityVSAvoidmessage management system complexity

Core Design Contradiction:

Ease of operationVSDevice complexity

Solution Approach 1:

The patent implements self-service by enabling communications management agents to automatically analyze user preferences, scheduling constraints, and relationship data to optimize message delivery without requiring manual user intervention. The system autonomously formats and routes messages according to learned user patterns, improving user experience while maintaining operational simplicity for end users.

Inventive Principle:

Principle #25Self-service

4Productivity

If traditional systems handle message exchanges without behavioral analysis, then system simplicity is maintained, but task coordination and message prioritization effectiveness deteriorate

Engineering Contradiction:

Improvetask coordination efficiencyVSAvoidcommunication management architecture

Core Design Contradiction:

ProductivityVSDevice complexity

Solution Approach 1:

The patent applies segmentation by dividing the communication management function into separate specialized agents that handle different aspects such as behavioral analysis, message formatting, routing decisions, and task coordination. This modular architecture improves task coordination efficiency through specialized processing while keeping individual component complexity manageable and enabling independent optimization of each agent.

Inventive Principle:

Principle #1Segmentation

Data Source

PatentUS9787625B2Method and apparatus for managing communication exchanges

Publication Date: 2017.10.10 AT&T INTELLECTUAL PROPERTY I L P

AI summary

A system that incorporates teachings of the present disclosure may include, for example, obtaining a message and an importance rating for the message where the importance rating is determined by a second communications management agent of a server based on an analysis of content of the message. The system can access rating feedback information associated with the second communications management agent. A rating accuracy for the importance rating of the particular message can be determined based on the rating feedback information, and the method of providing the message to the intended recipient can be adjusted based on the determined accuracy. Other embodiments are disclosed.