Agent Software Avatar for Autonomous Travel Disruption Resolution
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Solution Overview
Problem
Users face challenges in efficiently completing activities, such as travel-related tasks, due to the need for manual intervention when issues arise with service providers, and there is a desire for an alternative method that can facilitate and perform these activities on their behalf.
Innovation Solution
A system and method utilizing agent software on smartphones that includes an avatar for user interaction, capable of reacting to voice, body language, and other inputs, which can initiate activities, provide alerts, and make changes on behalf of the user by connecting to servers or operating locally, to assist with decision-making and problem resolution.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual intervention is used to contact providers when issues arise, then users can directly resolve problems, but users spend excessive time and effort on repetitive tasks
Solution Approach 1:
The patent implements an agent system that automatically monitors travel activities, detects disruptions, and contacts providers on behalf of users. The agent independently manages flight status monitoring, disruption detection, and provider communication, eliminating the need for manual user intervention in these repetitive tasks while maintaining effective problem resolution.
2Extent of automation
If users directly contact providers for travel disruptions, then problems can be resolved, but the process lacks automation and requires continuous user involvement
Solution Approach 1:
The patent introduces an agent as an intermediary between users and travel providers. The agent automatically monitors flight status, detects disruptions, and handles communication with providers, serving as an automated mediator that eliminates direct user involvement in complex provider interaction processes while maintaining effective problem resolution.
Solution Approach 2:
The agent system performs self-service by autonomously monitoring travel activities, detecting disruptions without user input, and independently contacting providers to resolve issues. This automation reduces user interaction complexity while maintaining effective problem resolution through the agent's independent actions.
3Adaptability or versatility
If traditional activity completion methods are used, then users have direct control over tasks, but the system lacks intelligence in decision-making and problem resolution
Solution Approach 1:
The patent introduces an intelligent agent as an intermediary layer between users and travel providers. This agent incorporates decision-making intelligence to autonomously monitor flight status, detect disruptions, evaluate options, and contact providers appropriately. The added intelligence is achieved through a manageable system architecture that processes travel data and executes automated decisions.
Data Source
AI summary
A system and method of completing an activity via an agent. The agent is embodied as agent software, which facilitates and/or performs activities on behalf of a user. The agent software may have a characteristic persona that it presents to the user in the form of an avatar on a display. The agent software may be part of a computer program stored in a memory and executed by a processor of a smartphone or other computer.