AI Damage Claim Classification Using Convolutional Neural Networks

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Solution Overview

Problem

Conventional damage remediation and management techniques for device damage claims require significant human effort, leading to errors and increased processing times due to manual image validation.

Innovation Solution

Implementing artificial intelligence (AI) techniques, specifically convolutional neural networks (CNNs), for automatic image classification and processing of device damage claims, enabling automated damage assessment and remediation.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If manual image validation is used to process device damage claims, then human operators can make judgment decisions, but processing time increases and human errors occur

Engineering Contradiction:
Improveaccuracy of damage classificationVSAvoidprocessing time
Core Design Contradiction:
ReliabilityVSLoss of time

Solution Approach 1:

The patent replaces the mechanical human visual inspection system with an automated AI-based image recognition system. The AI model processes damage images and classifications automatically, eliminating the need for manual human review while maintaining or improving accuracy. This substitution directly resolves the contradiction by providing both high reliability through consistent AI judgment and reduced processing time through automated parallel processing.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system enables self-service processing where the AI model independently analyzes damage images and generates classifications without requiring human intervention. The automated system serves itself by handling the entire classification workflow, from image input to damage type identification, thereby eliminating time-consuming manual processes while maintaining accurate classification through the AI's learned patterns.

Inventive Principle:
Principle #25Self-service

2Measurement precision

If manual image comparison is used to validate damage claims, then detailed examination can be performed, but significant human effort is required

Engineering Contradiction:
Improvedamage assessment accuracyVSAvoidprocessing throughput
Core Design Contradiction:
Measurement precisionVSProductivity

Solution Approach 1:

The patent replaces manual image comparison operations with automated AI-based image analysis. The AI system performs detailed examination of damage features automatically, achieving measurement precision comparable to or exceeding human capability while dramatically increasing processing throughput. This allows the system to handle large volumes of damage claims without the human effort constraints that limit manual processing productivity.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The AI system performs comprehensive analysis of all image features and details, going beyond what a human operator might practically examine in each image. By applying excessive analytical action through automated processing, the system achieves high measurement precision across all damage characteristics while maintaining high productivity through efficient algorithmic processing of multiple images simultaneously.

Inventive Principle:
Principle #16Partial or excessive action

3Productivity

If automated AI techniques are implemented for damage claim processing, then processing time decreases and productivity increases, but system complexity increases

Engineering Contradiction:
Improveclaim processing throughputVSAvoidsystem complexity
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The patent introduces an intermediary AI model that bridges the gap between simple automated processing and complex manual analysis. The pre-trained AI model serves as a mediator that performs sophisticated damage classification through learned patterns, enabling high productivity and accurate assessment without requiring complex custom system architecture. This intermediary approach achieves high throughput while managing system complexity through the use of established deep learning frameworks.

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The system performs preliminary action by pre-training the AI model on extensive damage datasets before deployment. This preliminary training phase establishes the model's classification capabilities in advance, allowing the deployed system to achieve high productivity with relatively simple real-time processing. The complex learning work is done beforehand, enabling the operational system to maintain high throughput without requiring equally complex real-time processing architecture.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS11138562B2Automatic processing of device damage claims using artificial intelligence
Publication Date: 2021.10.05 DELL PROD LP
  • US11138562B2 patent drawing
  • US11138562B2 patent drawing
  • US11138562B2 patent drawing

AI summary

Methods, apparatus, and processor-readable storage media for automatic processing of claims using artificial intelligence are provided herein. An example computer-implemented method includes obtaining at least one image related to at least one device damage claim, automatically classifying the at least one device damage claim by applying one or more artificial intelligence techniques to the at least one obtained image, and performing one or more automated actions based at least in part on the classification of the at least one device damage claim.