AI Dialogue Flow Configuration for Easier Business Customization
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Solution Overview
Problem
The complexity of business logic in AI dialogue systems leads to inefficient customized development and maintenance, requiring repeated code modifications, which is not beneficial for post-maintenance.
Innovation Solution
A dialogue management engine that utilizes a dialogue business customization file to determine reply sentences, allowing for simpler and more efficient development and maintenance by replacing the file iteratively without modifying code logic.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If code logic is modified to customize dialogue business flow, then the dialogue system can be adapted to different providers' requirements, but the development complexity and maintenance difficulty increase
Solution Approach 1:
The patent segments the dialogue business logic from the core code by using a separate dialogue flow configuration file (e.g., JSON format). This file contains dialogue nodes, edges, and business logic that can be independently customized without modifying the underlying code. The configuration file is divided into modular components such as dialogue nodes, edges, and parameters, allowing providers to customize their dialogue business flow by simply editing the configuration file rather than modifying complex code logic.
2Adaptability or versatility
If code logic is repeatedly modified for maintenance, then the business flow can be updated, but the maintenance efficiency decreases
Solution Approach 1:
The patent extracts the business flow logic from the code and places it into a separate dialogue flow configuration file. This extraction allows maintenance personnel to update business flows by simply editing the configuration file without touching the code, significantly improving maintenance efficiency. The configuration file can be iteratively replaced to update business logic, avoiding the need for repeated code modifications and compilation.
3Ease of operation
If graphical interface is used for dialogue flow design, then the customization process becomes simpler, but the system requires additional interface components
Solution Approach 1:
The patent introduces a graphical interface as an intermediary between the user and the dialogue flow configuration. The graphical interface allows users to design dialogue flows through visual elements such as dragging and dropping dialogue nodes and connecting them with edges, making the customization process intuitive and simple. The graphical interface automatically generates or updates the underlying configuration file based on user actions, eliminating the need for users to manually edit complex configuration syntax while still providing the benefits of structured configuration.
Data Source
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AI summary
The present application discloses a voice dialogue processing method and apparatus. The voice dialogue processing method includes: determining a voice semantics corresponding to a user voice to be processed; determining a reply sentence for the voice semantics based on a dialogue management engine, a training sample set of which is constructed from a dialogue business customization file including at least one dialogue flow, and the dialogue flow includes a plurality of dialogue nodes in a set order; and generating a customer service voice for replying to the user voice according to the determined reply sentence.