AI Hardware Defect Detection With Automated Return Recommendations

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Solution Overview

Problem

Conventional hardware management approaches are resource-intensive and error-prone, leading to unnecessary hardware returns and wastage due to manual human support teams.

Innovation Solution

Utilizing artificial intelligence techniques, including convolutional autoencoders, k-means clustering, and FastFlow models, to automatically identify hardware defects and recommend actions such as repair, refurbishment, or recycling based on image analysis.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If conventional human support teams are used for hardware analysis, then hardware issues can be identified, but the process becomes resource-intensive and error-prone

Engineering Contradiction:
Improveaccuracy of hardware defect identificationVSAvoidcomplexity of hardware management system
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent replaces manual human inspection with an automated image processing system using convolutional autoencoders and k-means clustering algorithms. The system captures images of hardware items, processes them through neural networks to identify defects, and generates automated recommendations, eliminating the need for human support teams while improving accuracy and consistency

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system enables hardware items to be self-diagnosed through automated image analysis. The convolutional autoencoder learns normal hardware patterns during training, then automatically detects deviations indicating defects without human intervention, allowing the system to serve itself in identifying and categorizing hardware issues

Inventive Principle:
Principle #25Self-service

2Loss of substance

If manual hardware analysis is performed, then defects can be detected, but unnecessary hardware returns and wastage occur

Engineering Contradiction:
Improvehardware wastageVSAvoidprecision of defect detection
Core Design Contradiction:
Loss of substanceVSMeasurement precision

Solution Approach 1:

The system implements feedback loops where detected defects are used to refine the model's understanding of abnormal patterns. The k-means clustering continuously improves by reassigning data points to clusters based on updated centroids, allowing the system to learn from previous detections and reduce false positives that lead to unnecessary hardware returns

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The convolutional autoencoder performs preliminary learning of normal hardware patterns during a training phase before actual defect detection begins. This preliminary action establishes a baseline of what constitutes normal hardware appearance, enabling more accurate distinction between normal variations and actual defects, thereby reducing false alarms and unnecessary returns

Inventive Principle:
Principle #10Preliminary action

3Productivity

If automated image processing is used to identify hardware defects, then resource efficiency improves, but system complexity increases

Engineering Contradiction:
Improveefficiency of hardware inspectionVSAvoidcomplexity of AI processing system
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The patent divides the complex defect detection task into separate functional modules: image capture, preprocessing, convolutional autoencoder for feature extraction, k-means clustering for pattern recognition, and recommendation generation. Each module handles a specific aspect of the analysis, making the overall system more manageable and maintainable despite the advanced techniques employed

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The system is designed to handle multiple types of hardware items and defect categories through a unified framework. The convolutional autoencoder and k-means clustering can be applied to various hardware types by adjusting training data and parameters, allowing one system to serve multiple functions across different product lines without requiring separate specialized systems

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS12608290B2Determining hardware issues and recommending corresponding actions using artificial intelligence techniques
Publication Date: 2026.04.21 DELL PROD LP
  • US12608290B2 patent drawing
  • US12608290B2 patent drawing
  • US12608290B2 patent drawing

AI summary

Methods, apparatus, and processor-readable storage media for determining hardware issues and recommending corresponding actions using artificial intelligence techniques are provided herein. An example computer-implemented method includes obtaining input image data pertaining to at least one hardware item; identifying one or more portions of the at least one hardware item by processing at least a portion of the input image data using a first set of one or more artificial intelligence techniques; detecting, in the one or more identified portions, at least one defect of the at least one hardware item by processing the at least a portion of the input image data using a second set of one or more artificial intelligence techniques; generating at least one recommendation, associated with the at least one hardware item, in connection with the at least one detected defect; and performing one or more automated actions based on the at least one recommendation.