AI-Assisted IT Error Guidance for User-Led Network Management

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Solution Overview

Problem

Managing computer networks requires significant IT professional involvement, leading to overhead costs and workflow bottlenecks when professionals are unavailable.

Innovation Solution

An AI-assisted system that allows users, including administrators and single-computer users, to manage network resources and troubleshoot issues through a user-friendly interface, utilizing AI/ML logic for non-technical summaries and recommendations.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If IT professionals manage network resources manually, then network management can be performed, but overhead costs increase and workflow bottlenecks occur when professionals are unavailable

Engineering Contradiction:

Improveworkflow efficiencyVSAvoidtime loss when IT professional is unavailable

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system enables end users to perform IT management tasks independently through the AI assistant interface. Users can request IT operations, receive automated responses with non-technical summaries and recommended actions, and execute tasks without IT professional intervention, thereby eliminating workflow bottlenecks and reducing overhead costs.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The AI assistant serves as an intermediary between end users and IT operations. It translates user requests into actionable IT tasks, provides non-technical summaries of error conditions, and recommends appropriate actions, thereby mediating the interaction and eliminating the need for direct IT professional involvement in routine tasks.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Reliability

If IT professionals are used for network management, then technical issues can be resolved, but dependency on professional availability increases

Engineering Contradiction:

Improveissue resolution capabilityVSAvoidavailability flexibility

Core Design Contradiction:

ReliabilityVSAdaptability or versatility

Solution Approach 1:

The system provides continuous availability for IT issue resolution without dependency on professional schedules. The AI assistant operates autonomously to identify error conditions, generate non-technical summaries, and execute recommended actions, ensuring reliable issue resolution at any time regardless of IT professional availability.

Inventive Principle:

Principle #25Self-service

3Measurement precision

If technical information is presented to users, then accurate IT management can be performed, but user accessibility decreases due to technical complexity

Engineering Contradiction:

Improveerror condition accuracyVSAvoiduser accessibility

Core Design Contradiction:

Measurement precisionVSEase of operation

Solution Approach 1:

The system transforms the presentation parameters of technical information by converting complex error conditions into non-technical summaries through AI processing. This parameter transformation maintains the accuracy and precision of error identification while presenting information in accessible language that end users can understand and act upon independently.

Inventive Principle:

Principle #35Parameter changes

Data Source

PatentUS20260056824A1Ai-assisted it management

Publication Date: 2026.02.26 SOLUTIONS IT

AI summary

Embodiments herein may relate to a process to be performed by an electronic device. The process may include identifying an error condition related to a first computing device of a plurality of computing devices. The process may further include generating, based on a machine learning (ML) model, an indication of the error condition that is provided to a user, wherein the indication includes: a non-technical summary of the condition; and a recommended action to remedy the error condition. Other embodiments may be described and/or claimed.