AI Work Support Using Posted Information and Registered Knowledge
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Solution Overview
Problem
Existing work support systems require users to manually search for information on help pages, which is time-consuming and does not sufficiently enhance user convenience.
Innovation Solution
A work support system that utilizes artificial intelligence (AI) to acquire and process posted user information, retrieve relevant registered information, and generate tailored responses based on this data, increasing user convenience by providing specific support.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users manually search for information on help pages, then they can find required information, but the process is time-consuming and does not sufficiently enhance user convenience
Solution Approach 1:
The system enables self-service by having the AI automatically acquire posted information, retrieve relevant registered information, and generate tailored responses without requiring users to manually search help pages. The work support system serves itself by autonomously processing user queries and providing appropriate support information.
Solution Approach 2:
The patent replaces the mechanical manual searching process with an AI-based automated information retrieval and generation system. Instead of users mechanically browsing help pages, the AI system processes queries automatically, substituting human manual operations with intelligent automation.
2Ease of operation
If the system provides AI-based work support automatically, then user convenience is enhanced, but the system complexity increases
Solution Approach 1:
The system segments the work support function into distinct modular components: a processor that acquires posted information, retrieves registered information, and generates AI-based responses. This segmentation allows each component to be developed and optimized independently, managing overall system complexity while maintaining high user convenience.
Data Source
AI summary
Provided is a work support system including at least one processor configured to: acquire posted information relating to a post input by a user to a work support system that supports work of the user; acquire, based on the posted information, registered information registered in the work support system; and perform work support by an artificial intelligence (AI) based on the registered information.