Communication Assist Device for Aircraft Passenger-Crew Messaging
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Communication between passengers and crew members on aircraft is hindered due to the lack of personal monitors or terminal devices in some aircraft, and the infrequent use of in-flight entertainment applications on passenger devices, making direct communication challenging, especially when the crew needs to identify passenger locations.
Innovation Solution
A communication assist device that includes an information reception unit, a moving body identification unit, and an information transmission unit, which receive messages from passenger terminals, identify the moving body, and transmit passenger information to crew member terminals via a chatbot server, enabling efficient communication between passengers and crew members.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If personal monitors or terminal devices are installed in each seat to enable communication, then communication capability is improved, but facility cost increases
Solution Approach 1:
The patent introduces a chatbot server as an intermediary system that enables communication between passengers and crew members without requiring personal monitors or terminal devices in each seat. The server receives messages from passenger terminals, identifies the moving body, and transmits information to crew member terminals, thus mediating communication while avoiding the high facility cost of installing dedicated communication devices in every seat.
2Ease of operation
If in-flight entertainment applications are installed on passenger devices to enable communication, then communication capability is improved, but usage frequency decreases
Solution Approach 1:
The patent implements a self-service communication system where passengers can send messages using their existing personal terminals without needing to install or use dedicated in-flight entertainment applications. The chatbot server automatically processes messages, identifies passenger locations, and routes information to appropriate crew members, eliminating the need for passengers to actively manage or use specialized applications while maintaining high communication effectiveness.
3Productivity
If direct communication between passenger and crew member is enabled, then communication efficiency is improved, but difficulty in identifying passenger location increases
Solution Approach 1:
The patent incorporates a feedback mechanism where the chatbot server receives passenger information including location data from passenger terminals, processes this information, and feeds back relevant details to crew member terminals. This feedback loop enables the system to automatically identify passenger locations and transmit this information to crew members, resolving the contradiction between communication efficiency and location identification difficulty.
Data Source
AI summary
A communication assist device includes an information reception unit that receives a message transmitted from a passenger terminal owned by a passenger in a moving body, a moving body identification unit that identifies the moving body based on passenger information which is included in the message received by the information reception unit and by which the passenger is able to be identified, and an information transmission unit that transmits the passenger information and information related to the message in association with each other to a communication device provided to the moving body identified by the moving body identification unit. The information reception unit, the moving body identification unit, and the information transmission unit are provided outside the moving body.