Alarm Panel Call-Back Number Storage and Retrieval
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Solution Overview
Problem
Existing security systems face challenges in ensuring that call-back numbers are current and easily updatable, particularly in alarm conditions, as they are typically stored at the monitoring center and require manual updates.
Innovation Solution
Storing call-back numbers at the alarm system's control panel, allowing them to be provided to the monitoring center upon request or periodically, enabling automatic updates by installers or occupants, and facilitating communication over a packet switched data network.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If call-back numbers are stored at the monitoring center, then they can be centrally managed, but they become difficult to update and may not remain current
Solution Approach 1:
Instead of the monitoring center storing and managing call-back numbers centrally, the patent inverts the storage location to the alarm system at the premises. The alarm system now stores call-back numbers locally and provides them to the monitoring center when needed, reversing the traditional data storage architecture to enable easier updates by occupants without requiring contact with the monitoring center.
Solution Approach 2:
The alarm system enables occupants to update their own call-back numbers directly at the alarm system without requiring service from the monitoring center. This self-service capability allows occupants to maintain current contact information independently, resolving the contradiction between reliability of current numbers and ease of updating them.
2Ease of operation
If call-back numbers are stored at the alarm system, then they are easily updatable, but the monitoring center must retrieve them reliably
Solution Approach 1:
The alarm system provides call-back numbers to the monitoring center in advance or proactively, rather than waiting for requests. This preliminary action ensures the monitoring center has current information available before it is needed, improving reliability while maintaining the ease of updating at the alarm system.
Solution Approach 2:
The system establishes bidirectional communication where the monitoring center can request call-back numbers from the alarm system, and the alarm system can provide updates. This feedback mechanism ensures the monitoring center receives current information while occupants maintain easy update capability at their premises.
3Reliability
If call-back numbers are updated manually by contacting the monitoring center, then central records can be updated, but the process is time-consuming and complex
Solution Approach 1:
Occupants can update call-back numbers directly at the alarm system without contacting the monitoring center, enabling immediate local updates. The alarm system then provides these updated numbers to the monitoring center automatically, eliminating the time-consuming manual process while maintaining accurate central records through automated synchronization.
Data Source
AI summary
A control panel of an alarm system at a premises stores call-back numbers/addresses and provides these to a monitoring center, as required. In embodiments, the call-back numbers/address may be provided along with the signalling of an alarm condition. In other embodiments, call-back numbers/addresses may be retrieved from the panel at the request of an operator or installer, or periodically. Call-back numbers/address may be stored or updated at the panel by installers or occupants, or automatically.