Alarm Notification System Parallel Contact Resolution
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Solution Overview
Problem
Current alarm systems are inefficient in communicating alarm events to multiple individuals and third parties, leading to time-consuming sequential calling and potential confusion, which can delay emergency responses.
Innovation Solution
Implementing a system that uses computer-executable instructions to receive alarm events, determine relevant contacts, select transmission vectors, send notifications, and facilitate communication within a virtual chat room to resolve the alarm event, allowing simultaneous contact through various methods like phone, text, or email.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If sequential calling is used to contact multiple individuals about an alarm event, then the system can contact each individual, but the response time increases significantly
Solution Approach 1:
The patent combines multiple notification methods (phone calls, text messages, emails) into a single simultaneous notification process. Instead of sequentially calling each individual, the system sends multiple notification types at once to different contacts, merging the notification actions into a parallel process that reduces overall response time while maintaining reliable contact with all individuals.
Solution Approach 2:
The patent transitions from a single-dimensional sequential calling approach to a multi-dimensional notification system that operates across different communication channels simultaneously. By adding the dimension of parallel communication (phone, text, email occurring at the same time), the system maintains contact reliability while dramatically reducing the time required to notify all individuals.
2Reliability
If a sequential contact list is used, then the system can contact all relevant individuals, but confusion and delays occur during the calling process
Solution Approach 1:
The patent segments the contact list into different groups or categories (e.g., emergency contacts, family members, friends) and assigns different notification methods to each segment. This segmentation allows the system to maintain clear operational procedures by treating different contact groups differently, reducing confusion about who should be contacted and how, while ensuring all relevant individuals are notified.
Solution Approach 2:
The patent incorporates feedback mechanisms where the system tracks which notifications have been sent and received, and adjusts the contact process accordingly. When an individual responds to a notification or when contact is established, the system updates its state and can modify subsequent notification actions, providing clear operational feedback that reduces confusion and improves the overall ease of operation.
3Reliability
If multiple communication numbers are used for different contacts, then the system can reach all individuals, but communication becomes complex and confusing
Solution Approach 1:
The patent creates a universal notification system that can reach multiple individuals through various communication channels (phone, text, email) using a single integrated interface. Instead of managing separate complex communication processes for each contact, the system provides a universal approach that handles all communication needs through one coordinated mechanism, maintaining reachability while simplifying the overall communication complexity.
Data Source
AI summary
A method for providing notification of an alarm event to a plurality of individuals and communication therebetween having steps that include: receiving an alarm event signal from an alarm system indicating an alarm event; determining a customer associated with the alarm event; determine a plurality of individuals that are to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector having a corresponding transmission identifier; correspondingly associating the selected transmission identifier with the alarm event; sending an alarm event notification to each of the plurality of individuals utilizing the selected transmission vector; and receiving a response to the notification and automatically associating the same; directing each of the plurality of individuals into a virtual chat room corresponding to the alarm event; and facilitating communication between the individuals within the virtual chat room.


