Alert Consolidation via Interaction Monitoring

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Solution Overview

Problem

Users often ignore multiple alerts due to information overload, making them ineffective in prompting necessary actions.

Innovation Solution

A system that monitors interactions between a user's compute device and remote entities to generate a real-time stream of event information, allowing software applications to identify predefined triggers and output targeted messages, known as 'whispers', which consolidate and highlight important alerts, thereby optimizing user workflow.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If multiple alerts are provided to users, then comprehensive information coverage is improved, but user attention and effectiveness deteriorate due to information overload

Engineering Contradiction:

Improveinformation coverageVSAvoiduser attention

Core Design Contradiction:

Loss of informationVSEase of operation

Solution Approach 1:

The patent segments alerts into different priority levels (critical, important, informational) and delivers them through different channels or formats. Critical alerts receive immediate prominent notification, while less urgent information is batched or consolidated, preventing information overload while maintaining comprehensive coverage.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The system extracts and isolates critical information from the mass of alerts, presenting only the most important items immediately to the user. Less critical information is stored for later review or aggregated into summary reports, allowing users to focus on high-priority items without being overwhelmed by comprehensive but overwhelming detail.

Inventive Principle:

Principle #2Taking out (Extraction)

2Loss of information

If all alerts are presented to users, then complete information delivery is improved, but user response time deteriorates due to filtering complexity

Engineering Contradiction:

Improveinformation deliveryVSAvoidresponse time

Core Design Contradiction:

Loss of informationVSLoss of time

Solution Approach 1:

The system performs preliminary filtering, sorting, and prioritization of alerts before they reach the user. Alerts are pre-categorized by urgency, relevance, and action required, so users receive information in an optimal sequence for quick decision-making without needing to spend time filtering themselves.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system incorporates feedback mechanisms where user responses to alerts are tracked and used to refine future alert delivery. The system learns which types of alerts require immediate attention versus those that can be batched, optimizing the balance between complete information delivery and rapid response times based on actual user behavior patterns.

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS11765247B2Methods and apparatus for controlling the presentation of data through an operator interface by monitoring user interactions across various compute devices

Publication Date: 2023.09.19 OLIVE AI INC

AI summary

A compute device can monitor interactions with a user and/or remote entity. A real-time stream of event information can be generated by the compute device based on the interactions. At least one software application operating in the compute device can analyze the real-time stream of event information to identify a predefined trigger. In response to identifying the predefined trigger, a pre-defined message can be output.