Actionable Alert Registration via Device Capability Detection
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Solution Overview
Problem
The limited display and interaction capabilities of portable communication devices, such as cellular telephones and PDAs, make it difficult for content and financial services providers to efficiently present and configure alerts to users across various devices and configurations, especially for tech-savvy clients who frequently change devices.
Innovation Solution
A method and system for registering, configuring, and invoking actionable alerts that involve a network server, storage device, alert distribution engine, and device recognition module to detect device capabilities and customize alerts, allowing users to configure alerts through multiple communication channels and associate them with device capabilities, enabling efficient alert delivery and action performance.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Manufacturing precision
If manual reconfiguration of content is performed for each device, then display correctness is improved, but time consumption and operational efficiency deteriorate
Solution Approach 1:
The system enables self-service by having devices automatically send capability information to the server, which then automatically configures and sends appropriate content without requiring manual intervention. The device itself participates in the configuration process by providing its capability profile, eliminating the need for manual reconfiguration while maintaining display correctness.
Solution Approach 2:
The system performs preliminary action by pre-configuring content based on device capabilities before delivery. The server stores capability information and uses it to pre-format alerts and content in appropriate formats (WML, HTML, SMS, etc.), so that when content is sent to a device, it is already optimized for that device's display and interaction capabilities, eliminating the need for manual reconfiguration.
2Loss of information
If detailed content and multiple options are presented to portable devices, then information completeness is improved, but ease of interaction deteriorates
Solution Approach 1:
The system applies segmentation by dividing content into hierarchical levels: summary alerts provide key information immediately, while detailed options are segmented into actionable links that can be accessed sequentially. The alert distribution engine segments content based on device capabilities, presenting essential information first and allowing users to access additional details through structured interactions, thus maintaining information completeness while improving ease of interaction on limited display screens.
3Device complexity
If device capabilities are not detected, then registration process is simplified, but alert customization and delivery accuracy deteriorate
Solution Approach 1:
The system uses self-service by having devices automatically provide their capability information during registration. The device sends its capability profile to the server without requiring manual input from the user, simplifying the registration process while ensuring accurate capability detection for reliable alert customization and delivery.
Data Source
AI summary
Described are methods and systems, including computer program products, for registering, configuring, and invoking actionable alerts. For example, an alert action is determined based on an alert. The alert is sent to a device based on an alert logic and the alert action is sent to the device based on a device capability. A received communication is identified as a response from the first device based on the alert requesting performance of the alert action.