Alert Management in Virtual Collaborative Space
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Solution Overview
Problem
Diagnosing and managing performance issues in distributed network applications is challenging due to the complexity of tracking and monitoring alerts across multiple users and systems.
Innovation Solution
A network-based collaborative problem-solving space that allows multiple users to view streaming time series data, generate alerts based on thresholds, and track alert generation and triggering within an event log, providing context for understanding the reasoning behind alerts through linked log entries.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If multiple users participate in a virtual collaborative space to diagnose performance issues, then collaboration effectiveness is improved, but tracking and managing alerts becomes more difficult
Solution Approach 1:
The patent segments alert management by creating individual alert records for each user-generated alert, with unique identifiers and separate event log entries. This allows multiple users to have their alerts tracked independently while maintaining organized, discrete records that can be managed individually rather than as a monolithic complex system.
Solution Approach 2:
The patent introduces an intermediary event log that mediates between alert generation and alert triggering. The event log captures the relationship between alert creation and subsequent triggering events, providing a neutral record that helps multiple users understand alert context without direct user-to-user complexity.
2Measurement precision
If users can view streaming time series data and generate alerts, then monitoring capability is improved, but context understanding of alert generation becomes more difficult
Solution Approach 1:
The patent performs preliminary action by creating event log entries at the moment of alert generation, capturing the context and reasoning before the alert is triggered. This preliminary recording ensures that when users later review triggered alerts, the contextual information is already preserved and linked, preventing information loss.
Solution Approach 2:
The patent implements feedback by linking triggered alerts back to their original event log entries through identifiers. This creates a feedback loop where users can trace triggered alerts back to their generation context, maintaining information continuity and enabling better understanding of alert reasoning.
3Productivity
If alert generation and triggering are automatically tracked, then alert management is improved, but system complexity increases
Solution Approach 1:
The patent implements self-service by having the system automatically create event log entries and establish links between alerts and their triggering events without requiring manual user intervention. The system serves itself by automatically tracking and recording alert lifecycle events, improving efficiency while managing complexity through automation rather than manual processes.
Data Source
AI summary
A network-based collaborative problem solving space is provided for managing alerts. The virtual collaboration space provide a virtual space for viewing streaming time series data, generating alerts for time series data, and viewing triggered alerts based on a threshold associated with the generated alert. Alert generation and triggering is automatically tracked within an event log, with particular event log entries associated with the alert generation and the triggering of an alert. When an alert is triggered, a link to the event log entry associated with generating the alert is provided. By reviewing the alert generation and surrounding event log entries, users of the virtual collaboration space may gain context as to the motivations for generating the original alert and thereby better understand whether the triggering of the alert is a serious issue.