Alert Prioritization via Alternative Part Availability and Life Expectancy
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Solution Overview
Problem
Existing information handling systems face inefficiencies in prioritizing and resolving alerts from diverse components, as current methods fail to accurately compare and prioritize alerts of different severity levels across incomparable components, leading to improper dispatch of replacement parts.
Innovation Solution
A system that assesses alerts by determining the availability of alternative parts and their life expectancy within the information handling system, categorizes alerts based on criticality levels, and dispatches them for resolution accordingly, using a service level agreement to evaluate the expected service level and prioritize alerts as exceedingly critical, critical, or non-critical.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If alerts from diverse components are processed using traditional prioritization methods, then the system can handle multiple alerts, but the accuracy of prioritization deteriorates due to inability to compare incomparable components
Solution Approach 1:
The patent transforms alerts from diverse components into a unified parameter space by evaluating them against common criteria: availability of alternative parts, life expectancy of alternatives, and service level agreement compliance. This parameter transformation enables accurate comparison and prioritization of otherwise incomparable alerts from different component types.
Solution Approach 2:
The system creates a universal alert assessment framework that can evaluate any component type (storage, processing, networking, etc.) using the same prioritization logic. The multi-functional assessment mechanism checks alternative part availability, life expectancy, and SLA compliance across all component types, enabling consistent prioritization regardless of component diversity.
2Measurement precision
If the system assesses each alert comprehensively by checking alternative part availability and life expectancy, then prioritization accuracy improves, but processing time increases
Solution Approach 1:
The system performs preliminary assessments by pre-identifying alternative parts and their life expectancies before alerts occur. This advance preparation allows the system to quickly evaluate alerts against pre-computed alternative part data, reducing real-time processing time while maintaining comprehensive assessment accuracy.
Solution Approach 2:
The system automatically assesses alerts by querying its own database of alternative parts and their characteristics without external intervention. The self-service assessment mechanism retrieves alternative part availability and life expectancy data internally, enabling rapid comprehensive evaluation without manual analysis delays.
3Productivity
If the system dispatches alerts based on comprehensive criticality analysis, then resource allocation efficiency improves, but system complexity increases
Solution Approach 1:
The system segments the alert prioritization process into distinct functional modules: alternative part availability checking, life expectancy evaluation, service level agreement assessment, and criticality level assignment. This segmentation allows each module to handle a specific aspect independently, improving resource allocation efficiency while managing system complexity through modular design.
Data Source
AI summary
A system receives a first alert pertaining to a main part from a managed information handling system, determines whether an alternative part is available at the managed information handling system as a substitute for the main part, and determines a life expectancy of the alternative part. The system may also determine whether an expected level of service can be expected to be provided by the alternative part based on the life expectancy of the alternative part, select between a plurality of levels of criticality to apply to the first alert, and dispatch the first alert for resolution at a selected level of criticality.