Alert Routing System for Non-Responsive User Feedback
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Solution Overview
Problem
In scenarios where multiple alert responders are on duty, non-responsive individuals shift the burden to others, leading to frustration for diligent responders and encouraging further non-responsiveness, as they tend to ignore or delegate alerts without proper action.
Innovation Solution
Implementing a system that identifies non-responsive alert responders based on their history, providing notifications, disabling snoozing and immediate closure options, and assigning elevated responsibility to encourage timely and quality responses, while re-evaluating responsiveness once satisfactory actions are taken.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiple alert responders are assigned to receive alerts, then alert coverage and responsiveness should improve, but non-responsive responders shift the burden to others and reduce overall effectiveness
Solution Approach 1:
The system implements feedback by tracking each responder's response history to alerts and using this information to modify future alert routing. Non-responsive responders are identified through their response patterns, and this feedback loop ensures that future alerts are routed differently, preventing burden shifting and encouraging responsive behavior.
Solution Approach 2:
The system applies different alert routing rules to different responders based on their individual response histories. Instead of treating all responders uniformly, the system tailors alert distribution to each responder's demonstrated responsiveness, placing greater burden on responsive individuals and reducing it for non-responsive ones.
2Ease of operation
If non-responsive responders are allowed to ignore or delegate alerts without consequence, then ease of operation increases for individual responders, but the overall system effectiveness deteriorates
Solution Approach 1:
The system takes preliminary anti-action by proactively identifying non-responsive responders and modifying alert routing before problems accumulate. By detecting response patterns early and adjusting future alert distribution, the system prevents non-responsive behavior from undermining system reliability while maintaining ease of operation for truly responsive individuals.
3Manufacturing precision
If diligent responders consistently handle alerts while non-responsive responders opt out, then alert handling quality improves, but non-responsive responders avoid future notifications and reduce their engagement
Solution Approach 1:
The system dynamically adjusts alert routing based on real-time and historical response data. Alert distribution is not static but adapts continuously to each responder's demonstrated behavior, allowing the system to optimize both response quality and overall participation by flexibly reallocating alert burden.
Data Source
AI summary
The present disclosure is related to methods, systems, and devices for encouraging alert responsiveness. An example device can include instructions executed to receive an alert message via a monitoring server, wherein the alert message indicates an alert instance, communicate the alert message to a plurality of alert responders, determine that a non-responsiveness, corresponding to the alert message, of a particular alert responder exceeds a threshold, receive a subsequent alert message via the monitoring server, wherein the subsequent alert message indicates a subsequent alert instance and communicate the subsequent alert message to the particular alert responder having the threshold-exceeding non-responsiveness, wherein the communication of the subsequent alert message includes a response encouragement.