Alert Routing Server for Urgent Facility Response
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Solution Overview
Problem
Conventional communications systems are inadequate for geographically dispersed entities to efficiently respond to urgent information demands, such as orders of entrance or search warrants, as they often lack necessary personnel and timely communication methods.
Innovation Solution
A communications system and method that allows users at a facility to initiate alerts via a mobile device, sending notifications to designated personnel, providing real-time legal advice, and storing communication data securely, including location-based proximity calculations to ensure timely responses.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Speed
If conventional communication methods (mobile phone, email, land-line) are used to contact personnel at geographically dispersed facilities, then communication can be established, but the response time is too slow and the system cannot ensure timely arrival of necessary personnel at the facility
Solution Approach 1:
The system pre-establishes communication channels and personnel assignments before emergencies occur. Designated personnel are pre-configured in the system with their contact information and facility assignments, so when an urgent demand arises, the alert can be immediately routed to the correct persons without delay in searching or contacting them through conventional means.
Solution Approach 2:
The patent introduces a server as an intermediary that receives alerts from facilities and automatically distributes them to designated personnel. This intermediary system coordinates the communication flow, ensuring that alerts reach the right personnel quickly and efficiently, rather than relying on direct person-to-person contact through conventional communication channels.
2Adaptability or versatility
If key personnel are distributed among geographically dispersed facilities, then each facility can operate independently, but the facility lacks necessary experienced personnel to respond to urgent demands
Solution Approach 1:
The system creates a universal communication platform that serves multiple facilities and personnel simultaneously. The server can distribute alerts to any designated personnel regardless of their location, making the system versatile enough to handle urgent demands at any facility while maintaining the independence of each facility's operations.
Solution Approach 2:
The server acts as an intermediary that bridges the gap between geographically dispersed facilities and their designated personnel. It receives alerts from any facility and routes them to the appropriate personnel, enabling facilities to access expert help from anywhere in the organization without compromising their operational independence.
3Speed
If contact information of key personnel is stored locally at each facility, then communication can be initiated quickly, but contact information changes over time making the system outdated
Solution Approach 1:
The system implements feedback mechanisms where personnel can update their contact information through the application, and the server automatically distributes these updates to all relevant facilities. This ensures that contact information remains current without requiring manual updates at each location, maintaining both speed and accuracy.
Solution Approach 2:
The server serves as a universal repository for contact information that all facilities access. Rather than each facility maintaining separate local copies that may become outdated, the centralized system ensures everyone accesses the most current information while allowing quick initiation of communication through the established alert mechanism.
4Reliability
If a centralized communication system is implemented to coordinate personnel across facilities, then timely response can be achieved, but the system complexity increases
Solution Approach 1:
The patent uses a server as an intermediary that handles the complex coordination logic centrally, while facilities and personnel interact through simple client applications. This architecture provides centralized coordination capability without requiring complex systems at each facility, as the server manages the complexity of routing alerts to the appropriate personnel across multiple locations.
Solution Approach 2:
The system is segmented into simple client applications at facilities and personnel devices, and a centralized server that handles coordination. This segmentation allows each component to remain simple while the collective system provides sophisticated coordination capabilities, reducing overall system complexity compared to a fully distributed approach.
Data Source
AI summary
Systems, methods, and devices for implementing a communications system having a facility located at a location, first and second communications devices, a data storage device, and a server. The first communications device is arranged to send an alert to a communications server and receive a message from the server in response to the alert, where the first communications device is within a first proximity of the facility and the alert indicates an event type. The second communications device is arranged to receive a notification from the server associated with the alert, where the second communication device is within a second proximity of the facility. The server is arranged to send the notification associated with the alert to the second communications device, such that the notification includes the event type, an identifier of the facility, and a user identifier of the user associated with the first communications device.