Alternate User Communication Handling Based on Identification
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Solution Overview
Problem
Current systems for handling unauthorized users lack effective methods to identify and deter unauthorized access requests, leading to inadequate security measures against potential unauthorized access.
Innovation Solution
Implementing alternate user communication strategies based on user identification, including extending communication with unauthorized users, providing alternative treatments such as extended hold times, buffering, and requesting additional information, to capture and deter unauthorized access attempts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the organization extends communication with unauthorized users to capture more information and deter future attempts, then security effectiveness is improved, but communication time and system resources are increased
Solution Approach 1:
The system dynamically adjusts communication extension strategies based on user identification results. Authorized users receive normal communication handling, while unauthorized users trigger extended communication protocols with multiple alternate treatments (fake hold times, buffering icons, extended wait times) selected based on the specific unauthorized user profile, making the response adaptive rather than static
Solution Approach 2:
The system changes communication parameters (hold time duration, wait time displayed, buffering state) based on user authorization status. For unauthorized users, parameters are modified to extend communication time strategically, while authorized users experience normal parameter settings, thus resolving the contradiction by applying parameter changes selectively
2Reliability
If the organization provides randomized alternate treatments to unauthorized users, then deterrence effectiveness is improved, but system complexity is increased
Solution Approach 1:
The system segments unauthorized users into different categories and applies different randomized treatments to each segment. Multiple alternate treatments (fake hold times, buffering icons, extended wait times, additional information requests) are prepared in advance, and the system randomly selects from appropriate segments based on the specific unauthorized user, reducing complexity through structured segmentation rather than unmanaged randomization
Solution Approach 2:
The system uses fake or imitation icons and messages as copies of legitimate communication elements. Fake hold time displays, buffering icons, and simulated wait states are created as copies of normal system responses, allowing the system to deter unauthorized users without requiring complex new interface elements, thus resolving the complexity contradiction
3Measurement precision
If the organization captures additional information from unauthorized users during extended communication, then identification accuracy is improved, but user experience is degraded
Solution Approach 1:
The system uses fake hold times, buffering icons, and extended wait messages as intermediaries between the unauthorized user and the actual system. These intermediary elements extend communication time naturally without directly confronting the user or requiring them to provide additional information, thus maintaining user experience while still achieving identification goals through passive observation during the extended interaction
Data Source
AI summary
The invention relates to providing alternate user communication based on user identification. A communication from a user may be received, and the communication may include an authentication credential from the user. When the user is determined to be an unauthorized user based on the authentication credential, the communication may be extended in order to capture more information from the unauthorized user, and to deter the unauthorized user from making other unauthorized access attempts. In addition to the extension of the communication with the unauthorized user, one or more additional alternate treatments may be presented to the unauthorized user in order to identify, track, and/or prevent access by the unauthorized user.