Alternate User Communication Routing for Unauthorized Access Deterrence
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Solution Overview
Problem
Current systems and procedures for handling unauthorized users and access requests are inadequate in effectively identifying and deterring unauthorized access, as they often fail to adapt to and thwart the attempts of unauthorized users to bypass security protocols.
Innovation Solution
Implementing alternate user communication routing that involves determining unauthorized users through authentication credentials, providing randomized and varied alternate treatments, such as extended hold times, alternative resource pools, and additional authentication requests, to prevent unauthorized access and gather data on unauthorized user behavior.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional security protocols are used to handle unauthorized users, then the system maintains basic security functionality, but the system fails to effectively identify and deter unauthorized access attempts
Solution Approach 1:
The system dynamically adjusts its response based on user authentication status. Authorized users receive standard service, while unauthorized users receive randomized alternate treatments that vary over time. This dynamic adaptation prevents unauthorized users from detecting patterns and improves detection reliability without compromising authorized user experience.
Solution Approach 2:
The system captures information from unauthorized users' responses to alternate treatments and uses this feedback to refine future detection and response strategies. This feedback loop enables continuous improvement in identifying and deterring unauthorized access attempts.
2Measurement precision
If alternate treatments are provided to unauthorized users, then the ability to track and deter unauthorized users improves, but the complexity of the communication routing system increases
Solution Approach 1:
The communication routing system segments users into authorized and unauthorized categories and applies different routing logic to each segment. This segmentation allows complex tracking and deterrence mechanisms to be applied only where needed, managing system complexity through targeted functionality.
Solution Approach 2:
The system changes parameters such as hold time duration, resource pool allocation, and authentication requirements based on user status. By parameterizing the alternate treatments, the system achieves precise tracking capability while maintaining manageable complexity through standardized parameter variations.
3Reliability
If randomized alternate treatments are implemented, then the detection of unauthorized users becomes more effective, but the system requires more data collection and processing
Solution Approach 1:
The system applies localized data collection only to unauthorized users who receive alternate treatments, rather than collecting data from all users uniformly. This targeted approach improves detection reliability for unauthorized users while minimizing overall data processing requirements.
Solution Approach 2:
The system creates copies of communication records and user responses for analysis purposes. By maintaining copies of the data collected during alternate treatments, the system can analyze patterns and improve detection without requiring additional real-time processing resources.
Data Source
AI summary
A system and methods for alternate user communication routing are described. Unauthorized users are identified and alternate treatments are provided in order to deter unauthorized access and create opportunities for data collection. The use of a varied set of alternate treatments provides an enhanced view of unauthorized user behavior and an increased ability to track future unauthorized user actions by recording various user identity/communication characteristics specific to known unauthorized users. Alternate treatments may be provided randomly based on a set of alternate treatments previously provided to a specific user, or may be varied based on an identified group of unauthorized users presumed to be acting in concert.