Animated Character Online Assistance System
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Solution Overview
Problem
Existing online assistance systems using computer-generated animated characters are limited by their inability to move virtually to specific locations on the screen and lack intuitive AI-driven responses, restricting their ability to provide effective guidance in complex business transactions.
Innovation Solution
A system and method that integrates a human-like animated character with a rules engine and knowledge database, enabling it to process user queries in real-time using artificial intelligence, define gestures based on context, and move spontaneously to relevant information on the screen, using speech-to-text and text-to-speech processing to provide audio-visual assistance.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the animated character remains stationary at a particular position on the screen, then the system complexity is reduced, but the ability to provide intuitive guidance to specific locations of information is lost
Solution Approach 1:
The animated character transitions from a static position to a dynamic one, enabling it to move across the screen to specific locations of information. This dynamic positioning allows the character to point to and highlight relevant elements on the display, providing intuitive visual guidance to users while maintaining system manageability through controlled movement parameters.
2Adaptability or versatility
If the animated character uses preconfigured answers from a database, then the system complexity is reduced, but the ability to provide intuitive AI-driven responses is limited
Solution Approach 1:
The system implements feedback mechanisms where the animated character analyzes user queries in real-time, determines appropriate responses based on contextual understanding, and provides adaptive answers rather than relying solely on preconfigured database entries. This feedback loop enables more versatile and context-aware interactions.
Solution Approach 2:
The system changes the parameter of response generation from static preconfigured answers to dynamic AI-driven responses. By implementing natural language processing and contextual analysis capabilities, the system adapts its responses based on the specific query, user state, and conversation context, significantly improving adaptability.
3Ease of operation
If the animated character provides audio-visual assistance, then user satisfaction is improved, but the loss of time for processing and delivering responses increases
Solution Approach 1:
The system prepares and pre-loads potential response content and character animation sequences in advance. By anticipating user needs and pre-processing information, the system reduces the actual response delivery time while maintaining high-quality audio-visual assistance, thus improving user satisfaction without significant time loss.
Data Source
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AI summary
The present invention relates to a system and method for assisting online users through a computer generated human-like animated character. Further, the invention provides the method for enabling the said human-like animated character for intuitively responding to user queries. The present invention provides automated answers of the said user queries by mining the data from a real-time updatable database displayed on the screen or display.