Annotated Text Display Using Background Colors for Scene Recognition
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Solution Overview
Problem
Existing systems fail to effectively visualize annotation information, such as scene estimation results, making it difficult for users to recognize and understand the context of customer interactions in contact centers.
Innovation Solution
A display data generation device and method that determines annotation expression information, including background colors and positions, to visually represent the correspondence between text sequences and annotation information, allowing for intuitive recognition of annotation details.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If annotation information is provided without visual representation, then the system can process and store conversation data, but operators cannot easily recognize and analyze conversation scenes and topics
Solution Approach 1:
The patent applies color changes by assigning different background colors to different annotation types (e.g., scene annotations vs. topic annotations). This allows operators to visually distinguish between different kinds of annotation information at a glance, solving the problem of annotation information visibility without requiring complex display mechanisms.
Solution Approach 2:
The patent adds a visual dimension to the existing text-based annotation system by introducing colored background regions behind annotation text. This dimensional enhancement transforms abstract text annotations into visually engaging elements that can be quickly perceived and analyzed by operators.
2Ease of operation
If all annotation information is displayed with the same format, then the display system remains simple, but operators cannot intuitively recognize different types of annotations
Solution Approach 1:
The patent applies local quality by giving different visual characteristics to different parts of the display. Specifically, scene annotations receive one background color while topic annotations receive another color. This localized differentiation allows operators to quickly identify and understand the nature of each annotation without requiring complex legends or keys.
Solution Approach 2:
By using color changes to differentiate annotation types, the system achieves intuitive recognition of various annotation kinds through visual perception alone, eliminating the need for operators to read through lengthy explanations or legends.
3Productivity
If annotation information is not visualized, then the system maintains simplicity, but analysis quality and reception quality improvement are limited
Solution Approach 1:
The color-coded annotation system enables operators to rapidly scan and understand conversation flow by visually identifying different annotation types. This visual encoding significantly improves analysis efficiency as operators can process information faster without needing to interpret complex data formats.
Solution Approach 2:
The patent segments annotation information into distinct visual categories through color coding, allowing operators to process different types of annotations (scenes, topics, etc.) separately and efficiently. This segmentation approach enhances productivity by making information processing more systematic and less cognitively demanding.
Data Source
AI summary
A display data generation device includes an input unit that receives input of target data including a text sequence and annotation information corresponding to texts included in the text sequence, and a display preparation unit that determines, on the basis of the annotation information, annotation expression information indicating a background color of a display screen of a display device and a position and a range in which a corresponding background color is displayed for expressing correspondence relationship between the texts and the annotation information in a case where the display device displays the texts, and generates display data for causing the text sequence and the annotation information to be displayed according to a sequence in the text sequence, the display data being for causing the background color indicated by the annotation expression information to be displayed at the position and the range indicated by the annotation expression information.


