Anonymous Call Routing System with Dynamic Queue Management
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Solution Overview
Problem
Current communication systems lack efficient methods for connecting individuals for real-time conversations while maintaining anonymity and managing payment processes, scheduling, and queue management, especially for individuals who wish to monetize their time through voice communications.
Innovation Solution
A system that provides a call button and phone number for callees to connect with callers anonymously, allowing them to set prices, schedules, and manage transactions, while the system handles payment processing and queue management, enabling callees to earn money without revealing their actual contact information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional telephone systems are used for real-time communication, then direct connection between callers is established, but caller and callee anonymity cannot be maintained and payment processing becomes complex
Solution Approach 1:
The patent introduces a communication server as an intermediary that routes calls between callers and callees without revealing their actual telephone numbers. The server assigns temporary identifiers (e.g., extension numbers) to both parties, allowing anonymous real-time communication while maintaining connection reliability. This mediator approach resolves the contradiction by protecting anonymity without adding complex payment processing requirements.
2Adaptability or versatility
If callees can set custom prices and schedules for their time, then monetization capability is improved, but queue management and scheduling complexity increases
Solution Approach 1:
The patent implements a self-service system where callees independently set their own pricing, availability schedules, and service parameters through a user interface. The communication server automatically manages the queue based on these pre-set parameters, connecting callers to available callees according to pricing tiers and schedule constraints. This automation reduces manual queue management complexity while maintaining high adaptability for custom pricing and scheduling.
Solution Approach 2:
Callees perform preliminary actions by pre-configuring their pricing models, available time slots, and service preferences before receiving calls. The system stores these parameters and automatically applies them during call routing and queue management. This preliminary setup reduces real-time decision complexity while preserving flexible monetization capabilities.
3Productivity
If multiple callers are queued for a single callee, then communication efficiency is improved, but wait time management and connection prioritization becomes complex
Solution Approach 1:
The patent implements dynamic queue management where the communication server continuously monitors callee availability, caller wait times, and pricing parameters. The system dynamically adjusts connection priorities, allowing higher-paying callers or those with premium service levels to be connected before lower-priority callers. This dynamic approach improves overall productivity by maximizing callee utilization while managing wait times through flexible prioritization rather than rigid first-come-first-served queuing.
Data Source
AI summary
Methods and apparatuses to provide services to people who wish to make connections for real time communication, such as live telephone conversation, chat, video conferencing, etc. In one embodiment, a method includes: presenting to a communicatee a plurality of requests for real time communication connections to the communicatee, the requests being received from a plurality of communicators; prioritizing the requests according to an input from the communicatee; and establishing a real time communication connection to the communicatee according to the prioritizing of the requests.