Anonymous Donor Communication System via Intermediary Routing
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Solution Overview
Problem
In scenarios where providers of products, such as blood donors, wish to remain anonymous, existing communication systems lack the capability for secure and anonymous communication between providers and receivers, often requiring sensitive messages to be pre-approved by humans before delivery, while ensuring the provider's anonymity is maintained.
Innovation Solution
A communication system that allows receivers to send messages to anonymous providers through an online interface with a back-end API, incorporating an administrator review process to ensure message sensitivity and maintain provider anonymity, using encoded product information and intermediaries to facilitate communication without revealing direct contact details.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If direct communication channels are established between providers and receivers, then communication efficiency is improved, but provider anonymity is compromised
Solution Approach 1:
The patent implements an intermediary communication system that acts as a mediator between providers and receivers. The system includes a communication server that receives messages from receivers, identifies the associated provider through product identifier matching, and forwards messages without revealing direct contact information. This intermediary structure enables efficient communication while maintaining provider anonymity through automated message routing and identity protection mechanisms.
2Speed
If automated message delivery is implemented, then communication speed is improved, but message sensitivity control is worsened
Solution Approach 1:
The patent implements preliminary human review and approval mechanisms before automated message delivery. Administrators or designated reviewers can inspect messages for sensitivity, appropriateness, or compliance issues before they are delivered to providers. This preliminary action ensures that sensitive or problematic messages are filtered out while allowing legitimate messages to proceed through the automated delivery system, thus maintaining both speed and control.
Solution Approach 2:
The system incorporates feedback mechanisms where message delivery status, provider responses, and administrative decisions are tracked and used to improve future message routing and filtering. This feedback loop allows the system to learn from past interactions and improve its ability to handle sensitive messages appropriately while maintaining efficient automated delivery for routine communications.
Data Source
AI summary
An automated system comprising a processor and a database are described. The processor executes communication software reading: at least one image corresponding to an identifier of a blood product from a donor; and at least one database storing at least one communication from a receiver of the blood product. The communication software executed by the processor determines an intermediary from the identifier and contacts the intermediary to obtain contact information of the donor.