AON Device Voicemail Redirection and Real-Time Notification
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current voicemail systems do not allow callees to listen to voicemail messages being left by callers while on another call, leading to resource exhaustion and missed notifications if the callee is not using the end device, as the voicemail system is separate from the end device and cannot redirect calls efficiently.
Innovation Solution
An Applications Oriented Network (AON) device is configured to detect voicemail redirection and send real-time notifications to the callee, allowing them to listen to or answer the voicemail message by redirecting media streams through the AON device, which is compatible with various protocols and end devices, without requiring additional voicemail system resources.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the voicemail system sends the voicemail message to the callee as it is being left, then the callee can listen to the voicemail message in real-time, but the voicemail system resources become exhausted
Solution Approach 1:
The patent extracts the voicemail message stream from the voicemail system and redirects it through an AON device to the callee's end device. This extraction allows the voicemail message to be delivered in real-time without consuming voicemail system resources for active message transmission, as the message is simply forwarded rather than processed and sent by the voicemail system.
Solution Approach 2:
The AON device acts as an intermediary between the voicemail system and the callee's end device. It receives the voicemail message stream from the voicemail system and forwards it to the callee, eliminating the need for the voicemail system to directly manage real-time message delivery and reducing its resource burden.
2Ease of operation
If the callee is not using the end device when the call is received, then the callee cannot listen to the voicemail message, but the voicemail message is still left by the caller
Solution Approach 1:
The system implements feedback by notifying the callee (through various means such as SMS, email, or visual voicemail) that a voicemail message has been left, even when the callee is not at the end device. This feedback mechanism ensures the callee is informed of the voicemail and can access it later, preventing information loss.
Solution Approach 2:
The voicemail message is left in advance on the voicemail system before the callee accesses it. The system prepares the message and makes it available through multiple access channels, allowing the callee to retrieve and listen to the message at their convenience without requiring real-time presence at the end device.
3Productivity
If the callee listens to the voicemail message while on another call, then the callee can manage multiple communications, but the callee hears both the voicemail message and the second caller simultaneously causing confusion
Solution Approach 1:
The system segments the audio streams by separating the voicemail message from the active call. When the callee chooses to listen to the voicemail message, the system mutes or pauses the active call audio, and when the callee returns to the active call, the voicemail audio is muted. This segmentation prevents audio overlap and maintains communication clarity while allowing multitasking.
Data Source
AI summary
In one embodiment, techniques allow a callee to listen to a caller leaving a voicemail message on a voicemail system. An applications oriented network (AON) device is configured to detect a connection to a voicemail system when a caller calls a callee. A notification message is then sent to the callee that indicates a voicemail message is being left. The callee is presented options in which the callee can decide to listen to the voicemail message in real time as it is being left by the caller. Also, the callee may answer the call from the caller as the voicemail message is being left. The applications oriented network device receives a response indicating whether the callee wants to listen to the voicemail message or not. If the callee wants to listen to the voicemail message, the applications oriented network device sends a copy of the voicemail message being left by the caller as it is being received from the caller.