API Survey Dashboard for Multi-Format Feedback Collection
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Solution Overview
Problem
Current survey feedback collection systems are limited in their ability to accept and organize data from multiple formats, such as email, web pages, and mobile applications, and often require specific formats, restricting their versatility and user control.
Innovation Solution
An API-based survey feedback dashboard is provided, allowing users to collect and store survey feedback data in any computer format, with customizable parameters like entity name, product/service name, and user computer parameters, enabling flexible data collection and management through a user-controlled interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a traditional survey feedback system is used, then the system structure is simple, but the system can only accept data in specific formats and lacks versatility
Solution Approach 1:
The patent implements an API-based survey feedback dashboard that can accept survey feedback data in multiple formats (JSON, XML, CSV, etc.) through a unified interface. The system uses configurable parameters including entity name, product or service name, user computer parameters, and feedback parameters to handle diverse data sources from emails, web pages, mobile applications, and other channels, making the system universally applicable across different platforms and formats
2Adaptability or versatility
If an API-based survey feedback dashboard is implemented to accept multiple data formats, then data collection versatility is improved, but the system complexity increases
Solution Approach 1:
The patent employs configurable parameters to manage system complexity while maintaining versatility. Key parameters include entity name, product or service name, user computer parameters, and feedback parameters. These parameters allow the system to adapt to different data formats and sources without requiring complex hard-coded logic for each scenario, enabling flexible configuration rather than structural complexity
3Ease of operation
If traditional survey systems are used, then the system is easy to operate, but user control over survey appearance and customization is limited
Solution Approach 1:
The patent implements a dynamic survey feedback dashboard where users can control the look and feel of surveys through configurable parameters. The system allows customization of entity names, product or service names, and feedback parameters, enabling users to adapt the survey interface to their specific needs while maintaining ease of operation through a standardized API interface
Data Source
AI summary
Methods and Systems for collecting feedback data are disclosed. An Application Programming Interface (API)-based survey feedback dashboard can be prepared for storing survey feedback data for an API-based survey. The API-based survey can be sent to multiple survey taking users using a unique link that can link field information from the survey meta information and the survey structural information of the API-based survey feedback dashboard with the API-based survey.