Application Operation Guidance via Intermediary Support Screen
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Solution Overview
Problem
Users face inconvenience when application updates change operation methods, requiring them to learn new methods, which can be burdensome and inconvenient, especially when switching between applications or devices.
Innovation Solution
An information processing device and method that detects user operations on an updated application and, if the intended processing is not identified, executes or guides the user to the corresponding processing from a related application using a database to maintain consistency and inform the user.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the application operation method is changed due to updating, then the application functionality is improved or updated, but the user convenience deteriorates because users need to learn new operation methods
Solution Approach 1:
The patent introduces a support screen as an intermediary element that mediates between the updated application and the user. This support screen provides transition guidance information that bridges the gap between old and new operation methods, helping users adapt without directly confronting the full complexity of changes
Solution Approach 2:
The system provides feedback to users through the support screen, which displays information about operation method changes. This feedback mechanism informs users about what has changed and how to adapt, allowing users to adjust their behavior based on the provided information
2Loss of information
If a support screen is provided to explain operation changes, then information completeness is improved, but user burden increases because users must remember new operation methods
Solution Approach 1:
The support screen is provided in advance before users encounter operational difficulties. By presenting transition guidance information proactively, the system prepares users for changes before they need to apply the new operation methods, reducing the cognitive burden during actual use
Solution Approach 2:
The support screen divides complex operation changes into manageable segments or individual pieces of information. Rather than presenting all changes at once, the information is segmented into discrete, easily digestible units that users can process incrementally
Data Source
AI summary
An information processing device includes a processing control unit that executes predetermined control in accordance with processing that would have been executed by a second application in response to a user operation on a first application in a case where processing to be executed by the first application in response to the user operation is not identified, the second application having a correspondence relationship with the first application.