Appliance Error Control Entity with Booking Link
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Household appliance users often face discomfort due to uncertainty about how to handle error messages, leading to inefficient and potentially frustrating repair processes.
Innovation Solution
A control entity that detects errors in household appliances and provides users with notifications containing links to booking centers for repair interventions, along with recommendations and automated field filling for efficient booking processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If an error message is displayed on the household appliance display, then the user is informed of the error, but the user does not know how to react creating an uncomfortable situation
Solution Approach 1:
The patent introduces an intermediary system (control entity/booking center) that mediates between the error message display and the user. Instead of directly presenting raw error codes, the system acts as an intermediary that translates errors into actionable information, provides contextual guidance, and coordinates repair services, thereby resolving the information gap and improving user comfort.
Solution Approach 2:
The patent implements a feedback loop where the system not only displays error messages but also actively guides the user through the resolution process. The booking center provides feedback by confirming error details, suggesting appropriate actions, and tracking repair status, transforming a one-way error notification into an interactive problem-solving process that enhances user understanding and comfort.
2Productivity
If a traditional repair booking process is used, then the repair can be scheduled, but the process is inefficient and requires multiple manual steps
Solution Approach 1:
The patent applies preliminary action by pre-collecting and storing appliance information, error codes, and user details in the system before the repair booking is needed. When an error occurs, this pre-prepared information is automatically retrieved and used to initiate the booking process, eliminating the need for users to manually input data and significantly reducing booking time while maintaining high productivity.
Solution Approach 2:
The system enables self-service by allowing the appliance itself (through its control entity) to automatically communicate error information to the booking center and initiate the repair scheduling process. This reduces manual intervention requirements, streamlines the booking workflow, and improves overall efficiency by automating information gathering and appointment coordination.
Data Source
AI summary
A control entity for managing an error of a household appliance is configured to determine that an error of the household appliance has occurred. Furthermore, the control entity is configured to provide a notification to the user equipment of a user of the household appliance. The notification contains a link to a booking center for booking a repair intervention for repairing the household appliance.