Enhanced Reality Interface for Remote ATM Teller Assistance
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Solution Overview
Problem
Automated teller machines (ATMs) often lack video capabilities, leading to operational inefficiencies and customer assistance challenges, as providing video assistance requires costly installations and may hinder other functionalities, resulting in malfunctions and delays.
Innovation Solution
Implementing enhanced reality interfaces on computing platforms that establish wireless connections with ATMs, enabling video calls and notifications through augmented or virtual reality devices, allowing remote teller assistance without the need for specialized video conferencing hardware at the ATM.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If video capabilities are installed in automated teller machines, then customer assistance and security monitoring are improved, but installation and maintenance costs increase
Solution Approach 1:
The patent introduces an enhanced reality device as an intermediary between the customer and the teller assistance system. The device establishes wireless connections to both the automated teller machine and remote tellers, eliminating the need for expensive video conferencing hardware installation at the ATM while enabling real-time video-based assistance and security monitoring through the customer's own device.
2Reliability
If assistance is provided only when customers are physically at the automated teller machines, then on-site support is ensured, but operational efficiency decreases due to malfunctions and delays
Solution Approach 1:
The system enables preliminary remote assessment and troubleshooting through video calls before customers experience complete system failures. Tellers can visually inspect issues, guide customers through preliminary fixes, or prepare remote repairs in advance, reducing downtime and improving operational efficiency while maintaining reliable support.
3Ease of operation
If display screens and cameras are implemented into automated teller machines, then customer assistance is enabled, but device complexity and maintenance requirements increase
Solution Approach 1:
The enhanced reality device serves multiple functions: it provides video conferencing capability for teller assistance, enables security monitoring, displays transaction information, and offers navigation guidance. By using a single multi-functional device rather than adding separate video conferencing hardware to the ATM, the system reduces overall device complexity while maintaining comprehensive customer assistance capabilities.
Data Source
AI summary
Aspects of the disclosure relate to processing systems that provide a teller assistant experience using enhanced reality interfaces. The computing platform may receive, from an enhanced reality device, pre-transaction information corresponding to an interaction with an automated teller machine terminal platform. Based on the pre-transaction information, the computing platform may generate teller assistant experience information and commands directing the enhanced reality device to generate a teller assistant experience interface using the teller assistant experience information. The computing platform may send the teller assistant experience information and the commands directing the enhanced reality device to generate the teller assistant experience interface using the teller assistant experience information. The computing platform may initiate a video call between the enhanced reality device and a teller interaction platform, which may be displayed at the enhanced reality device in a portion of the teller assistant experience interface.