AR Personal Proxy for Network Intervention Guidance
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Solution Overview
Problem
The increasing complexity of communication networks and the need for continuous operator training pose challenges in ensuring operators can efficiently and effectively perform interventions on network apparatuses, as frequent training events are costly and often reduced or avoided, leading to inadequate operator preparedness for interventions.
Innovation Solution
A system utilizing a terminal device with a personal proxy that processes live views of network apparatuses, retrieves and compares information from a network inventory, provides augmented reality instructions for interventions, and checks the execution of these instructions, enhancing operator guidance and efficiency through augmented reality elements displayed on the device.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the number of training events is increased to improve operator expertise, then operator intervention effectiveness is improved, but training cost increases
Solution Approach 1:
The system enables operators to autonomously access contextualized training materials and procedural guidance through AR interfaces during interventions, eliminating the need for centralized training events while maintaining intervention effectiveness
Solution Approach 2:
An AR-based intermediary system delivers training content and procedural information directly to operators in their work context, bridging the gap between formal training events and on-job performance without requiring additional training time
2Quantity of substance
If the number of operators involved in training events is increased to reduce training cost, then training cost is reduced, but the availability of operators for interventions is compromised
Solution Approach 1:
Operators independently access training resources through the AR system at their own pace and in their own time, eliminating the need to take time off for centralized training while maintaining readiness for interventions
3Device complexity
If traditional text-based instructions are used to guide operators, then device complexity is minimized, but operator intervention efficiency deteriorates
Solution Approach 1:
The system transitions from two-dimensional text-based instructions to three-dimensional augmented reality overlays that provide spatially contextualized guidance, dramatically improving intervention efficiency while the modular architecture manages system complexity
Solution Approach 2:
The AR system uses color-coded visual indicators and annotations to convey critical information quickly to operators, enabling rapid comprehension of intervention steps without complex interfaces
4Reliability
If augmented reality elements are displayed to provide real-time guidance, then operator intervention effectiveness is improved, but device complexity increases
Solution Approach 1:
The terminal device serves multiple functions including AR display, camera capture, and communication, consolidating what would otherwise require separate specialized equipment and reducing overall system complexity
Data Source
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AI summary
It is disclosed a system for supporting an intervention to be carried out by a human operator on a network apparatus of a communication network. The system comprises a terminal device provided with a personal proxy, that is part of the equipment of the human operator. The personal proxy provides to the human operator instructions to carry out the various operations of the intervention, by displaying augmented reality elements overwritten to a live view of the network apparatus. Then, upon execution of each instruction, the personal proxy cooperates with the network management system for checking whether the instruction was properly executed, and reports the outcome to the operator by displaying further augmented reality elements overwritten to the live view of the network apparatus.