ARS Interlocking Data Ring Transmission for Visual Menu Selection
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Solution Overview
Problem
Current Automatic Response Service (ARS) systems are inefficient and costly, particularly for users with hearing impairments or in noisy environments, as they require continuous server access and increased labor costs due to the need for multiple counselors, and users struggle to quickly select desired options without visual assistance.
Innovation Solution
A system and method that uses ring data to transmit and display ARS interlocking screen data packets on a user's terminal, allowing users to select options visually without continuous server access, reducing traffic load and enabling convenient service access for all users, including those with hearing impairments.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If ARS is provided through voice requests only, then the system is simple to implement, but users with hearing impairments or in noisy environments cannot smoothly access the service
Solution Approach 1:
The patent combines voice-based ARS with visual screen display by integrating a display unit that shows menu items and navigation instructions alongside the voice interface. This merging allows users with hearing impairments to access the service through visual information while maintaining voice interaction capabilities, thereby improving accessibility without completely redesigning the system.
Solution Approach 2:
The ARS system is designed to serve multiple types of users by providing both voice output and visual display functions. The system can adapt to different user needs (hearing ability, environment) by offering multiple information channels, making it universally accessible while maintaining the original voice-based functionality.
2Reliability
If the user's telephone continuously accesses the server during ARS reception, then real-time interaction is maintained, but line traffic becomes very large and the server becomes highly likely to become down
Solution Approach 1:
The system performs preliminary actions by pre-processing and storing ARS menu items, navigation paths, and corresponding visual display content on the server before the user actually needs them. When a user initiates an ARS call, the system can quickly retrieve and transmit relevant pre-prepared data packets rather than continuously maintaining full server access, thereby reducing real-time traffic load while maintaining service availability.
Solution Approach 2:
Instead of continuous server access, the system uses periodic data transmission where the server sends ARS data packets at specific intervals or triggered by user actions (such as menu selections). This periodic communication pattern maintains necessary interaction while dramatically reducing continuous line traffic compared to constant server connectivity.
3Ease of operation
If all ARS providers implement screen access over wireless Internet, then users can read and select options visually, but the cost to provide the service increases significantly
Solution Approach 1:
The patent introduces a display unit as an intermediary component that bridges the voice-based ARS system and the user's visual perception. This intermediary allows visual information to be presented during ARS without requiring complete system redesign or expensive wireless Internet infrastructure, as the display can function with existing telephony hardware and simple data transmission protocols.
4Reliability
If multiple counselors are employed to handle customer queries, then service quality improves, but labor costs increase
Solution Approach 1:
The enhanced ARS system enables self-service by providing users with visual menus and navigation options that allow them to independently access information and complete transactions without human counselor intervention. Users can navigate through multiple menu levels, select desired services, and receive automated responses based on their selections, thereby reducing the need for multiple counselors while maintaining service quality.
Data Source
AI summary
Disclosed are a system for providing ARS interlocking data using ring data with drastically improved convenience and economic efficiency by allowing a user to transmit screen data packets output on a screen at a time in interlock with each number to be selected by his/her telephone when the user attempts a call connection to receive the ARS, and a method thereof. According to the present invention, the system for providing ARS interlocking data using ring data and a method thereof can rapidly select the desired items on the screen without the requirement of listening to all the ARS guide messages at the time of selecting specific items.