Assistance Module Call Handling for Voice-Controlled Settings
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Solution Overview
Problem
Users of electronic devices may struggle to answer calls or change settings during a call due to lack of immediate assistance, leading to potential miscommunication or inefficiency.
Innovation Solution
An electronic device equipped with an assistance module, such as Samsung® Bixby, allows communication and setting changes through voice commands during a call, enabling users to interact with the device via an assistance module.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the user manually answers the call or sends a message indicating inability to answer, then the call communication can be handled, but the counterpart's intent (e.g., urgent data transfer) cannot be fulfilled and miscommunication occurs
Solution Approach 1:
The patent introduces an assistance module as an intermediary between the user and the counterpart. When the user cannot answer a call, the assistance module automatically answers on behalf of the user, listens to the counterpart's request, and relays relevant information back to the user. This intermediary role prevents loss of the counterpart's intent while maintaining communication reliability.
2Ease of operation
If the user listens to the counterpart's explanation during a call to learn how to change settings, then the user can manipulate the device, but the call duration increases and efficiency decreases
Solution Approach 1:
The assistance module performs preliminary actions by proactively providing setting information and guidance to the user before the counterpart needs to explain during the call. When the call is answered by the assistance module, it can pre-fetch and present relevant setting instructions to the user, enabling the user to change settings independently without extending the call duration.
3Reliability
If the user sends a message to the counterpart when unable to answer, then communication is maintained, but the function does not meet the counterpart's intent for urgent data transfer
Solution Approach 1:
The assistance module acts as an intelligent intermediary that not only maintains communication continuity by answering calls automatically but also adapts to the counterpart's intent by listening to their requests and relaying actionable information to the user. This enables the system to fulfill urgent data transfer requests while maintaining communication reliability.
Solution Approach 2:
The system changes the operational parameters of call handling by transitioning from manual user response to automated assistance module response. This parameter change enables the system to adapt to different communication scenarios and fulfill diverse counterpart intents including urgent data transfers.
Data Source
AI summary
An electronic device for performing communication with a counterpart by using an assistance module, and a control method thereof are provided. The electronic device includes a touchscreen display and at least one processor, wherein the at least one processor is configured to display a notification window indicating whether to perform a call with the assistance module of the electronic device, based on an occurrence of an incoming call, perform the call, with a counterpart that originated the incoming call, through the assistance module, based on a selection input to the notification window, and in response to receiving a control utterance for controlling the electronic device from the counterpart that is received during the call, control the electronic device according to the control utterance.