Digital Assistant Voice Call Service Server
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Solution Overview
Problem
Existing voice call systems using digital assistant devices face high costs and inconvenience due to the need for continuous subscription services and complex authentication processes, as well as limitations in operating terminals and managing call contents.
Innovation Solution
A service system that allows voice calls between a digital assistant device and a user terminal through overall control by a service server, using a voice command to connect and maintain calls, and providing a recording function for call contents without requiring the receiving terminal or digital assistant device to support recording.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a digital assistant device is configured with a telephone function to perform voice calls, then voice call capability is achieved, but continuous high costs occur and subscription is inconvenient
Solution Approach 1:
The patent introduces a service server as an intermediary that mediates between the digital assistant device and the communication network. The service server handles call routing, authentication, and billing management, allowing the digital assistant device to make voice calls without needing direct subscription to expensive telephone services. This intermediary layer enables cost-effective voice call capability while simplifying the user experience.
2Adaptability or versatility
If a digital assistant device connects to a voice call terminal via short-range communication to interface voice input and output, then voice call function is achieved, but the terminals must be closed to each other and operation convenience is reduced
Solution Approach 1:
The service server acts as a remote intermediary that enables voice call functionality without requiring physical proximity between devices. Instead of direct short-range communication requiring terminals to be closed together, the service server routes calls through the communication network, allowing users to operate terminals independently and conveniently while maintaining voice call capability.
3Adaptability or versatility
If a digital assistant device is used for voice calls, then call connection is achieved, but call management and recording functions are limited
Solution Approach 1:
The service server provides universal call management functionality that serves multiple purposes: call routing, authentication, billing, and recording. By consolidating these functions in a single multi-functional platform, the system enables comprehensive call management capabilities without requiring complex dedicated hardware or separate systems in the digital assistant device itself.
Data Source
AI summary
The present invention relates to a service system supporting a voice call using a digital assistant device, a method thereof, and a non-transitory computer readable medium having a computer program recorded thereon, and more particularly, to a service system which performs a call between a digital assistant device and a terminal corresponding to a call opponent through a voice command of a user and supports call conversion between the digital assistant device and a user terminal through the voice command of the user, a method thereof, and a non-transitory computer readable medium having a computer program recorded thereon.