Automated Identity-Proofing Using Associate Video Verification
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Solution Overview
Problem
Current identity-proofing methods in computer systems are inadequate due to vulnerabilities in username and password combinations, SMS OTPs, hardware tokens, and biometrics, leading to security breaches and inefficiencies, particularly in verifying user identities and resolving security alerts without manual intervention.
Innovation Solution
An automated process that uses a smartphone to collect and verify video or biometric data, confirms identity through a list of associates, derives a biometric, and saves it for future authentication, allowing for automatic resolution of security alerts and improved user authentication efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional username and password authentication is used, then ease of operation is improved, but reliability of security is worsened
Solution Approach 1:
The authentication process is segmented into multiple independent verification stages: initial username/password verification, biometric data collection, associate confirmation requests, and final identity proofing. Each stage operates independently to verify different aspects of identity, preventing single-point failures and reducing reliance on any single authentication method.
Solution Approach 2:
Associates serve as intermediaries who receive biometric data, analyze it, and provide confirmation or disavowal of the user's identity. This intermediary layer adds an independent verification step that neither the user nor the system administrator directly controls, enhancing reliability through distributed trust.
2Reliability
If SMS OTP or hardware tokens are used for identity verification, then reliability of security is improved, but device complexity is worsened
Solution Approach 1:
The system automatically manages the entire identity proofing workflow without requiring administrator intervention. Associates receive automated requests, analyze biometric data independently, and provide confirmations automatically. The system tracks all interactions and finalizes identity verification autonomously, eliminating the need for manual security alert resolution while maintaining high reliability.
3Reliability
If biometric data is collected and analyzed by associates, then reliability of identity proofing is improved, but loss of time is worsened
Solution Approach 1:
Biometric data is collected and prepared in advance before being sent to associates for analysis. The system proactively initiates the identity proofing process, gathers necessary biometric information, and pre-configures associate notifications. This preliminary preparation reduces waiting time during the actual verification stage by having all data ready for immediate associate review.
Solution Approach 2:
The identity proofing process operates continuously without interruption. While associates analyze biometric data, the system simultaneously tracks confirmations, manages timing thresholds, and prepares subsequent authentication steps. Multiple operations proceed in parallel, ensuring that no time is wasted between verification stages and maintaining continuous productive action throughout the verification workflow.
4Productivity
If automated identity proofing with associate confirmation is implemented, then productivity is improved, but device complexity is worsened
Solution Approach 1:
The system performs multiple functions through a single integrated platform: collecting biometric data, managing associate networks, sending and tracking confirmation requests, analyzing responses, and finalizing identity proofing. This multi-functional approach consolidates what could be separate complex systems into one unified solution, improving productivity without proportionally increasing overall system complexity.
Data Source
AI summary
An automated process is disclosed for improving the functionality of computer systems and electronic commerce in user identity-proofing. Steps include verifying that a user who is electronically seeking identity proofing is on an electronic directory of persons eligible for such identity proofing; creating an attest list for the user that includes associates who can vouch for his or her identity; collecting a video or other data from the user; sending the video or data to the associates and asking them for a confirmation or a disavowal of the identity of the user; deriving a biometric from the video or data upon receiving the confirmation; and saving the biometric as an identity-proofed biometric.