Assurance Server for Order Fulfillment After Payment Errors
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Solution Overview
Problem
Existing order fulfillment systems fail to complete payment transactions promptly, leading to merchant reluctance to process orders and user dissatisfaction, especially when additional time is required for payment processing, which can result in trust issues and reduced customer satisfaction.
Innovation Solution
A computer-implemented method using an assurance server that receives an assurance value from a merchant for a pending order, requests contributions from multiple entities, and communicates a successful payment message upon receiving total contributions equal to the assurance value, thereby ensuring order fulfillment despite transaction errors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the payment transaction requires additional processing time, then the transaction can be completed more thoroughly, but the merchant becomes reluctant to process orders and users experience dissatisfaction
Solution Approach 1:
The system performs preliminary actions by collecting assurance values from multiple entities before the transaction is actually needed. When a transaction error occurs, these pre-collected assurance values enable immediate order fulfillment without requiring additional processing time, thus resolving the contradiction between reliable completion and time loss.
Solution Approach 2:
The patent introduces an intermediary assurance mechanism that mediates between the merchant and the payment system. The assurance server acts as a mediator that provides financial assurance to merchants, allowing them to fulfill orders even when payment transactions experience delays or errors, thereby maintaining both reliability and speed.
2Reliability
If the merchant waits for immediate payment completion, then financial risk is reduced, but order fulfillment is delayed or cancelled
Solution Approach 1:
The system collects assurance values from multiple entities in advance, before transactions are needed. This preliminary accumulation of financial assurance allows merchants to fulfill orders immediately even when payment completion is delayed, maintaining both payment security and high fulfillment rates.
Solution Approach 2:
The patent changes the parameter of payment security from relying solely on immediate payment confirmation to relying on pre-collected assurance values. This parameter change enables merchants to maintain financial security while improving order fulfillment productivity by not waiting for immediate payment completion.
3Reliability
If the system requests assurance from multiple entities, then transaction reliability improves, but system complexity increases
Solution Approach 1:
The assurance server is designed as a universal multi-functional system that can collect assurance values from multiple different entity types (banks, financial institutions, insurance companies). This universal design manages complexity by providing a single interface for diverse assurance sources, maintaining reliability while controlling system complexity.
Solution Approach 2:
The patent introduces an intermediary assurance server that simplifies the complexity of collecting from multiple entities. This mediator handles all interactions with various assurance providers, presenting a simplified interface to merchants while maintaining the reliability benefits of multi-entity assurance collection.
Data Source
AI summary
The present disclosure relates to a system and computer-implemented method for fulfilling an order request. The method includes receiving information regarding a transaction between a user and a merchant, and information regarding an error while processing the transaction. Further, based on a received assurance value from the merchant, requesting one or more entities for providing at least one of a partial or total of the assurance value. Furthermore, in response to the request, a contribution value is received from each of the one or more entities, where the contribution value is one of the partial or total of the assurance value. Finally, an assurance message is provided to the merchant indicating successful payment for fulfilling the order request of the user upon determining the contribution value received from the one or more entities is summing up to the assurance value.