Asynchronous Video Platform for Healthcare Workflow Automation
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Solution Overview
Problem
Current healthcare systems face challenges in efficiently managing patient follow-ups and care coordination due to time-consuming and non-reimbursable in-person visits, especially with the increasing demand for patient engagement and care coordination post Affordable Care Act, where there is a shortage of healthcare providers.
Innovation Solution
A workflow management and asynchronous video collaboration platform that enables patients to record video follow-ups remotely, allowing providers to review and respond efficiently, and automates care coordination processes across multiple stakeholders, reducing unnecessary hospital visits and improving resource allocation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If in-person follow-up visits are used for patient care coordination, then patient engagement and care quality are improved, but time consumption and cost increase significantly
Solution Approach 1:
The patent creates virtual copies of in-person visits through video recording and playback technology. Patients can record their follow-up visits at home and review them multiple times, eliminating the need for repeated in-person appearances while maintaining engagement and care quality.
Solution Approach 2:
The patent introduces video recording technology as an intermediary between patient and provider. The recorded video serves as a mediator that captures patient condition, allows provider review, and enables communication without requiring simultaneous physical presence, thus reducing time loss.
2Productivity
If more healthcare providers are hired to meet increasing patient demand, then patient care capacity increases, but operational cost increases
Solution Approach 1:
The patent enables patients to perform self-service by recording their own follow-up visits and preparing their condition reports at home. This reduces the time providers need to spend on each patient, allowing existing providers to handle more patients without increasing headcount, thus maintaining productivity while controlling costs.
Solution Approach 2:
The patent allows providers to review patient videos and conduct follow-ups asynchronously during non-peak hours. This continuous utilization of provider capacity maximizes the effectiveness of existing staff, increasing care capacity without proportional cost increases.
3Productivity
If asynchronous video collaboration platform is implemented, then provider productivity increases, but system complexity increases
Solution Approach 1:
The patent designs a multi-functional platform that combines video recording, video playback, task management, and communication tools into a single system. This universal platform handles multiple aspects of follow-up care coordination, reducing the need for separate systems and making the overall complexity manageable despite the advanced functionality.
Data Source
AI summary
The disclosure describes an on-demand web-based software and hardware platform that has been developed, on a custom hardware (server) architecture, in an abstracted fashion to enable the administrative users (admins) to create and deploy their experience that can manage asynchronous communication and decision-oriented workflows, in a secure fashion, within a healthcare system. The experience created by the admin can be used for almost any use-case (within care delivery, care coordination and care management) where asynchronous and decision-based workflows and video-centric asynchronous communication proves to derive value resulting in increased productivity, reduction in cost, improved revenue production. Additionally, from an asynchronous communication perspective, the platform empowers the delivery of “capture, store and forward” video-based one-way, two-way and multi-way user interactivity. And, the admin can use the platform's tool sets to create membership models, product types, page designs and media/content libraries that surround the overall experience being delivered for patients and providers.