ATM Calamity Mode Communication via Network Switching

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Solution Overview

Problem

Communication networks often fail during calamities such as natural disasters or power outages, leaving individuals without access to essential services or information.

Innovation Solution

A system where an automated teller machine (ATM) can switch to a calamity mode, allowing users to send messages through an ATM network even if the external network is disconnected, and receive responses displayed on the ATM interface.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If the ATM uses the external network connection for communication, then normal communication services are available, but the communication fails when the external network is disconnected during calamities

Engineering Contradiction:
Improvecommunication reliabilityVSAvoidnetwork connectivity adaptability
Core Design Contradiction:
ReliabilityVSAdaptability or versatility

Solution Approach 1:

The patent introduces a dual-network communication architecture where the ATM can switch between external network connection and ATM network as intermediary communication paths. When the external network is unavailable, the ATM network serves as a mediator to maintain communication capabilities, thus resolving the contradiction between reliability and adaptability.

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The system dynamically switches between normal mode (using external network) and calamity mode (using ATM network) based on network availability detection. This dynamic adaptation allows the ATM to maintain communication reliability while adjusting to different network conditions, resolving the contradiction between reliability and adaptability.

Inventive Principle:
Principle #15Dynamics

2Reliability

If the ATM provides multiple communication routes, then communication reliability during calamities improves, but device complexity increases

Engineering Contradiction:
Improvecommunication reliabilityVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The ATM is designed with multi-functionality to operate in both normal mode (external network communication) and calamity mode (ATM network communication). By making the ATM universal across different operational modes, the system achieves improved reliability without proportionally increasing complexity, as the same hardware serves multiple purposes.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The ATM automatically detects network availability and switches between communication modes without requiring external intervention or complex management systems. This self-service capability maintains reliability while minimizing the added complexity by using built-in detection and switching mechanisms rather than external control systems.

Inventive Principle:
Principle #25Self-service

3Reliability

If the ATM switches to calamity mode automatically, then communication availability during emergencies improves, but ease of operation decreases due to automatic mode switching

Engineering Contradiction:
Improvecommunication availabilityVSAvoiduser control simplicity
Core Design Contradiction:
ReliabilityVSEase of operation

Solution Approach 1:

The system implements feedback mechanisms where the ATM continuously monitors external network availability and automatically switches modes based on detected conditions. This feedback-driven automatic switching improves communication availability during emergencies while maintaining ease of operation through transparent, condition-based transitions that do not require user intervention.

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS12322258B2Systems and methods for automated teller machine-based communication
Publication Date: 2025.06.03 WELLS FARGO BANK NA
  • US12322258B2 patent drawing
  • US12322258B2 patent drawing
  • US12322258B2 patent drawing

AI summary

Systems, and methods for communicating during a calamity include a processing system of a first ATM that is communicably coupled via an ATM network to a second ATM. The first ATM includes an external network connection separate from the ATM network. The processing system can modify the first ATM from a first mode to a second mode responsive to detecting an event indicative of a calamity. The processing system can receive a user input to send a message to an address. The processing system can transmit the message to the second ATM via the ATM network, to cause the second ATM to route the message to the address. The processing system can receive a response to the message via the ATM network from the second ATM. The processing system can display the response to the message on a user interface of the first ATM.