ATM Cash Dispensing Split for Low Reserve Transactions
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Solution Overview
Problem
Cash-withdrawal transactions at ATMs often get declined due to insufficient cash reserves, causing inconvenience to users and financial institutions, as existing systems do not effectively manage situations where the available cash is less than the requested amount.
Innovation Solution
A method and system that allow users to opt for receiving a part of the requested amount as a voucher or credit in a digital wallet when the ATM lacks sufficient cash, enabling the transaction to proceed by crediting the digital wallet or procuring a voucher, thus preventing declines and increasing transaction success rates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the terminal device checks cash availability before transaction and declines when insufficient cash is available, then the terminal device avoids dispensing errors, but the transaction success rate decreases and user convenience deteriorates
Solution Approach 1:
The patent segments the cash withdrawal amount into two parts: cash portion (dispensed by ATM) and non-cash portion (credited as e-voucher or digital wallet credit). This segmentation allows the transaction to proceed even when the ATM has insufficient cash reserves, resolving the contradiction between maintaining transaction accuracy and improving transaction success rate.
Solution Approach 2:
The patent introduces e-vouchers and digital wallet credits as intermediary instruments to bridge the gap between insufficient cash availability and user withdrawal needs. These intermediaries enable partial fulfillment of the withdrawal request without requiring full cash availability at the terminal device.
2Productivity
If the terminal device offers alternative options (e-voucher or digital wallet credit) when cash is insufficient, then the transaction success rate increases, but the system complexity increases
Solution Approach 1:
The patent makes the terminal device multi-functional by enabling it to not only dispense cash but also issue e-vouchers and create digital wallet credits. This universality allows the same device to fulfill various types of value transfer needs, increasing transaction success rate while leveraging existing infrastructure.
Solution Approach 2:
The system enables automated processing of partial cash withdrawals with automatic generation of e-vouchers or digital wallet credits. The terminal device itself performs the alternative fulfillment without requiring manual intervention, managing the increased complexity through automation.
3Ease of operation
If the system processes partial cash withdrawals with alternative fulfillment options, then user convenience improves, but the operational complexity increases
Solution Approach 1:
The patent implements a dynamic transaction processing system that automatically adjusts the fulfillment method based on cash availability. The system dynamically determines the split between cash and non-cash portions, and dynamically selects the appropriate fulfillment channel (cash dispenser, e-voucher issuer, or digital wallet creditor), improving user convenience while managing operational complexity through adaptive automation.
Data Source
AI summary
A method for processing cash-withdrawal transactions is provided. When available cash at a terminal device is less than a first amount that a user wants to withdraw, the terminal device presents a first option to the user to receive a first part of the first amount, which the terminal device is falling short of, as a voucher or a credit in a digital wallet. When the first option is selected, the terminal device displays a list of digital wallets and vouchers to the user. The terminal device communicates a first request to the payment network indicating a selection of the first option and one of a voucher or a digital wallet. Based on the first request, the payment network initiates crediting of the first part in the digital wallet or procuring of the voucher, with the terminal device dispensing the remaining part of the first amount as cash.