ATM Forgotten Banknote Storage Positioning for Clerk Access
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Solution Overview
Problem
Conventional ATMs require bank clerks to bend over to collect forgotten banknotes from a retract/reject bin located at the bottom of the safe, making the process uncomfortable and inefficient.
Innovation Solution
The ATM design includes a second storage unit for forgotten banknotes positioned above the first transport path, allowing clerks to access them without bending, with a separate transport path connecting it to the first storage unit, enabling easy retrieval in a comfortable posture.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the retract/reject bin is located in the safe at the bottom of the automated teller machine, then the forgotten banknotes can be stored securely, but the clerk has to take an uncomfortable posture such as bending over to open the door of the safe to collect them
Solution Approach 1:
The retract/reject bin is extracted from the safe location and repositioned to a new location above the first transport path, outside the safe. This allows the forgotten banknotes to be collected from a convenient position without bending, while the transport path ensures secure transfer to the first storage in the safe.
Solution Approach 2:
A second transport path is introduced as an intermediary mechanism to transfer forgotten banknotes from the new retract/reject bin location to the first storage in the safe. This mediator enables both convenient access and secure storage without requiring the clerk to access the safe directly.
2Ease of operation
If the retract/reject bin is moved to a higher position for easier access, then the clerk can collect forgotten banknotes in a comfortable posture, but a separate transport path must be added to connect it to the first storage unit
Solution Approach 1:
The second transport path is designed to integrate with the existing first transport path system, sharing common components such as the media recognizer and portions of the transport mechanism. This multi-functional design allows the new path to serve forgotten banknote collection while utilizing existing infrastructure, minimizing added complexity.
Data Source
AI summary
The automated teller machine that conducts transactions by a customer operation is provided. The automated teller machine comprises a customer service part configured to receive customer operations; an input pocket; a media recognizer configured to recognize the medium; a first storage storing the medium; a discharge pocket configured to place the medium delivered from the first storage so that the customer can take the medium out; a first transport path that connect the input pocket, the media recognizer, the first storage, and the discharge pocket to transport the medium; a second storage storing a collected medium that is forgotten to be taken out from the discharge pocket by the customer; and a second transport path connecting the second storage to the first transport path, wherein the second storage is arranged above the first transport paths and on an opposite side of the customer service part.