ATM Pickup Point Alerts Using Proximity Detection

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Solution Overview

Problem

Conventional systems fail to efficiently direct users to the correct physical pickup point for completing pre-staged transactions, leading to inefficiencies and errors due to confusion and inability to detect user location.

Innovation Solution

A system that includes a server communicating with ATMs and sensor devices to detect user proximity and direct them to the appropriate ATM based on transaction parameters and user preferences, ensuring seamless transaction completion.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If the entity fails to direct the user to the proper location, then the system simplicity is maintained, but the user experience deteriorates leading to confusion and time waste

Engineering Contradiction:

Improveuser experienceVSAvoidsystem complexity

Core Design Contradiction:

Ease of operationVSDevice complexity

Solution Approach 1:

The system continuously monitors user location via GPS coordinates and provides real-time feedback by notifying users when they are near the pickup point. This feedback loop ensures users are properly directed without requiring complex manual intervention, resolving the contradiction between ease of operation and system complexity.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system enables self-service by automatically tracking user location and providing directional guidance without requiring the entity to manually direct users. The automated location monitoring and notification system allows users to navigate to pickup points independently, improving ease of operation while maintaining manageable system complexity.

Inventive Principle:

Principle #25Self-service

2Productivity

If the entity does not detect user arrival, then the system simplicity is maintained, but the transaction completion efficiency deteriorates

Engineering Contradiction:

Improvetransaction completion efficiencyVSAvoidsystem complexity

Core Design Contradiction:

ProductivityVSDevice complexity

Solution Approach 1:

The system uses GPS location tracking to continuously monitor user proximity to the pickup point and provides automated notifications when the user arrives. This feedback mechanism enables efficient transaction completion by automatically detecting user arrival, eliminating the need for manual detection while improving productivity.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system replaces manual detection methods with automated electronic GPS tracking. Instead of requiring staff to physically observe or manually detect user arrival, the system uses satellite-based location technology to automatically identify when users reach the pickup point, enhancing transaction efficiency while keeping system complexity manageable.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

3Loss of time

If manual direction to pickup point is used, then the system simplicity is maintained, but the time consumption increases

Engineering Contradiction:

Improvetime to locate pickup pointVSAvoidsystem complexity

Core Design Contradiction:

Loss of timeVSDevice complexity

Solution Approach 1:

The system provides real-time feedback to users about their proximity to the pickup point through automated notifications based on GPS tracking. This eliminates the time users would otherwise spend searching for the location, as they receive immediate guidance when they are near, reducing time loss while maintaining acceptable system complexity.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system performs preliminary action by continuously monitoring user location in advance and preparing notifications before the user actually arrives at the pickup point. This proactive approach ensures users are directed to the correct location without delay, minimizing time consumption while the automated system manages the complexity.

Inventive Principle:

Principle #10Preliminary action

4Reliability

If the entity cannot identify available ATMs, then the system simplicity is maintained, but the transaction reliability deteriorates

Engineering Contradiction:

Improvetransaction completion reliabilityVSAvoidsystem complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system uses feedback from sensor devices at ATMs to identify which machines are available and operational. This real-time information is transmitted to the server, which then guides users to appropriate ATMs, ensuring reliable transaction completion while managing system complexity through automated information collection and processing.

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS20260057360A1Alerting users of a physical pickup point

Publication Date: 2026.02.26 CAPITAL ONE SERVICES LLC

AI summary

The method, system, and non-transitory computer-readable medium embodiments described herein are directed to alerting a user of a physical pickup point. In various embodiments, a server receives a request to be completed by one or more Automated Teller Machines (ATMs) located at a first location. The server may be in communication with the ATMs at the first location and a sensor device at the first location. The server receives an alert generated by the sensor device at the first location that the user device is proximate the first location. Next, the server identifies one or more ATMs in a state to complete the request based on a parameter associated with the request. Next, the server transmits an identifier of the at least one ATM of the one or more ATMs that will be used to complete the request to the user device and instructs the at least one ATM to complete the request.