ATM Pickup Point Assignment Through Proximity-Based User Detection
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Solution Overview
Problem
Conventional systems and processes are inefficient and error-prone when users attempt to complete transactions at physical pickup points, as they fail to detect the user's presence and direct them to the appropriate location based on their preferences, leading to confusion and inefficiency.
Innovation Solution
A system that includes a server communicating with ATMs and sensor devices to detect a user's proximity and direct them to the appropriate ATM based on transaction parameters and preferences, ensuring seamless completion of pre-staged transactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the entity fails to detect user presence and direct them to the proper location, then the system remains simple without sensor devices, but user confusion and time waste increase
Solution Approach 1:
The system pre-stages transaction information and user preferences before the user arrives at the entity location. The server prepares the pickup point identification and direction guidance in advance, so that when the user arrives, the direction information is already ready and can be provided immediately, reducing user confusion and waiting time
Solution Approach 2:
The system implements bidirectional communication between the user device and the server. The user device sends location information and transaction parameters to the server, and the server responds with direction information and pickup point identification. This feedback loop ensures the user receives accurate guidance to the correct pickup point
2Productivity
If the entity does not track user arrival, then the system remains simple without continuous monitoring, but transaction completion efficiency decreases
Solution Approach 1:
The system uses the user's own mobile device to transmit location information and receive direction guidance. The user device itself serves as both the inquiry tool and the navigation tool, eliminating the need for additional tracking infrastructure at the entity location. The user actively participates in the process by providing their location and receiving guidance
3Reliability
If the system does not identify specific pickup points, then the system remains simple, but users may pick up wrong items causing errors
Solution Approach 1:
The system divides the entity location into multiple specific pickup points, each associated with particular transaction parameters or items. Instead of treating the entity location as a single generic point, the system segments it into distinct pickup points (e.g., Pickup Point A, Pickup Point B) with specific responsibilities, ensuring users are directed to the correct point for their specific transaction
Solution Approach 2:
The server acts as an intermediary that matches user transaction parameters with appropriate pickup points. The server receives transaction information from the user device, processes it against stored transaction data, and identifies the specific pickup point that corresponds to the user's transaction, preventing mismatched pickups
Data Source
AI summary
The method, system, and non-transitory computer-readable medium embodiments described herein are directed to alerting a user of a physical pickup point. In various embodiments, a server receives a request to be completed by one or more Automated Teller Machines (ATMs) located at a first location. The server may be in communication with the ATMs at the first location and a sensor device at the first location. The server receives an alert generated by the sensor device at the first location that the user device is proximate the first location. Next, the server identifies one or more ATMs in a state to complete the request based on a parameter associated with the request. Next, the server transmits an identifier of the at least one ATM of the one or more ATMs that will be used to complete the request to the user device and instructs the at least one ATM to complete the request.