Unified Dashboard for Real-Time ATM Network Awareness
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Solution Overview
Problem
Managing ATM networks is challenging due to the complexity of various services requiring different interfaces and login credentials, making it time-consuming for managers to obtain and analyze real-time operational information, which is often not easily accessible or integrated across different networks.
Innovation Solution
A system that collects real-time data from ATM networks, reformats it into a mobile-device compatible format, and delivers it through a dashboard app, allowing for customizable data presentation and alerts, enabling real-time network awareness and management across multiple ATM networks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If managers use multiple different service providers to obtain ATM network information, then the level of detail and data types available improves, but the complexity of managing multiple interfaces and login credentials increases
Solution Approach 1:
The patent combines multiple service provider interfaces and data sources into a single unified dashboard interface. Managers can access information from multiple providers through one consistent interface rather than switching between multiple separate systems, eliminating the need to manage multiple login credentials while maintaining access to comprehensive data.
Solution Approach 2:
The dashboard interface is designed to be universal, supporting multiple data sources and providers within a single system. It can display various data types and views from different providers simultaneously, making the interface adaptable to diverse information needs without requiring separate specialized tools.
2Measurement precision
If managers review detailed information from multiple service providers through a browser, then the quality of information review improves, but the time required to access and analyze the information increases
Solution Approach 1:
The system pre-processes and consolidates data from multiple service providers before presentation to managers. Information is aggregated, formatted, and organized in advance within the dashboard, so managers receive ready-to-analyze data without needing to manually navigate through multiple provider interfaces or perform data consolidation themselves.
Solution Approach 2:
The dashboard acts as an intermediary layer between multiple service providers and managers. It retrieves, standardizes, and presents information from various providers in a unified format, eliminating the need for managers to directly interact with multiple complex provider interfaces while maintaining access to detailed information.
3Loss of information
If managers subscribe to multiple different services to obtain comprehensive ATM network data, then the data coverage and detail level improves, but the difficulty of integrating and analyzing data across networks increases
Solution Approach 1:
The dashboard organizes comprehensive data from multiple providers into segmented, manageable sections or modules. Each data type or provider source can be displayed as a separate component within the unified interface, allowing managers to access detailed information while maintaining a structured overview that simplifies analysis across multiple networks.
Data Source
AI summary
Operational data and metrics from a Self-Service Terminal (SST) network are continuously acquired in a first format at a server. The first format is normalized and delivered to a configured mobile application on a mobile device. The mobile application selectively renders the operational awareness data/metrics for the SST network within one or more screens of a display on the mobile device. The operator of the mobile application can define views of the data/metrics, define alerts or notifications to propagate, and interact with the data/metrics to obtain more or less detail for that data/metrics.