ATM Service Tracking via Intermediary Authorization
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Solution Overview
Problem
Existing computer systems lack the ability to track and ensure quality control for automated teller machine (ATM) servicing, leading to inefficiencies and increased downtime due to improper or insufficient maintenance, which can deplete resources and increase wear on other ATMs.
Innovation Solution
A system that uses a service tracking device to monitor and authorize ATM servicing by pre-staging service requests, confirming the correct equipment and personnel through a service tracking application, and tracking the completion of services to prevent issues and downtime.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If manual servicing tracking is used without a dedicated system, then device complexity is reduced, but service quality control and tracking precision deteriorate
Solution Approach 1:
The patent introduces a service tracking device as an intermediary component between the ATM and service providers. This device mediates service requests, tracks service activities, and maintains service records, thereby achieving precise service tracking without requiring complex modifications to the existing ATM infrastructure. The intermediary handles the complexity internally while presenting a simple interface to users.
Solution Approach 2:
The service tracking device automatically performs tracking and recording of service activities without requiring manual intervention. The system self-monitors service requests, service provider actions, and ATM status changes, eliminating the need for complex manual tracking procedures while maintaining high precision in service record-keeping.
2Reliability
If comprehensive service tracking is implemented, then service quality control improves, but device complexity increases
Solution Approach 1:
The service tracking system is segmented into distinct functional modules: service request management, service provider authentication, service activity tracking, and record storage. Each module handles a specific aspect of service quality control independently, reducing overall system complexity while maintaining comprehensive tracking capabilities. The segmentation allows for easier maintenance and troubleshooting.
Solution Approach 2:
The service tracking device is designed to perform multiple functions including tracking service requests, authenticating service providers, monitoring service activities, and maintaining service records. By consolidating these diverse functions into a single multi-functional device, the system achieves comprehensive service quality control without proportionally increasing complexity, as the device shares common infrastructure across all functions.
3Productivity
If proper servicing tracking is implemented, then ATM downtime is reduced, but loss of time during implementation occurs
Solution Approach 1:
The service tracking device is pre-configured with service request templates, provider authentication protocols, and tracking parameters before deployment. This preliminary setup allows for rapid implementation at individual ATM locations, minimizing the time lost during deployment while ensuring that comprehensive tracking capabilities are immediately available to prevent downtime.
Data Source
AI summary
A device configured to send a service request identifier, an automated teller machine (ATM) identifier, and service information to a user device that is associated with a service provider. The device is further configured to receive service equipment information that includes a service equipment identifier for service equipment for servicing the ATM. The device is further configured to receive the service request identifier, a scanned ATM identifier, and a scanned service equipment identifier from the user device. The device is further configured to send an authorization to the service provider to perform a service on the ATM in response to determining that the scanned ATM identifier matches the ATM identifier that is associated with the service request identifier and determining that the scanned service equipment identifier matches the service equipment identifier that is associated with the ATM identifier.