ATM Transaction Queue System for Remote Initiation
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Solution Overview
Problem
Customers face inconvenience in accessing automated teller machines (ATMs) due to the need for physical presence and potential waiting in line, limiting the ability to perform transactions outside normal banking hours or locations.
Innovation Solution
A system allowing ATM transactions to be initiated and stored from a networked device, with pending transactions retrieved and completed at an ATM, utilizing a middleware processing system and network connection for remote access and confirmation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If customers physically travel to an ATM to perform transactions, then the transaction can be completed through the ATM machine, but the customer must wait in line and cannot access the ATM outside normal banking hours
Solution Approach 1:
The system allows customers to initiate ATM transactions in advance through a networked device before physically visiting the ATM. The transaction details are stored in a queue, so when the customer arrives at the ATM, the transaction is already prepared and can be executed immediately without waiting in line or being constrained by banking hours.
2Adaptability or versatility
If customers must be physically present at the ATM to initiate transactions, then the ATM can directly process the transaction, but customers cannot perform transactions remotely or outside banking hours
Solution Approach 1:
The system enables customers to initiate and queue ATM transactions remotely through a networked device at any time, not just during banking hours. The transaction is prepared in advance and stored in a queue, allowing customers to complete the transaction at the ATM at their convenience without being constrained by operational hours.
3Productivity
If the ATM directly processes all transactions without a queue system, then the transaction process is simple, but customers cannot initiate transactions remotely and must wait in line
Solution Approach 1:
The system divides the transaction process into two distinct phases: initiation phase (remote, via networked device) and execution phase (at the ATM). This segmentation allows customers to initiate transactions remotely with high convenience while the ATM executes them efficiently, resolving the contradiction between operational convenience and processing efficiency.
Solution Approach 2:
The queue system acts as an intermediary between the customer's remote transaction initiation and the ATM's execution. It stores pending transactions and manages the handoff, enabling remote initiation while maintaining efficient ATM processing without requiring customers to wait in physical lines.
Data Source
AI summary
Methods and a system for performing an automated teller machine (ATM) transaction using a queue are disclosed. A user may first initiate an ATM transaction from a networked device to create a pending ATM transaction. The pending ATM transaction is then stored into a queue until it is accessed by the ATM. When a user is ready to complete the pending ATM transaction, the pending ATM transaction is retrieved from the queue and is completed by, for example, the ATM.